Service Request Ticket - # 57354

Service Request Information

CONTACT Name Flesch, Breeann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 22, 2015 02:19 PM
Department Computer Science Division Phone 89489
Location Email fleschb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20131027[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR20SF8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.15 (Catalina) Software MS Office 2011 Std for MAC from P0094155

Wired NIC 68:5B:35:D2:71:83


Wireless NIC 88:63:DF:8C:12:F3


Bluetooth NIC 88:63:DF:8C:12:F4


TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Jul 21, 2015 01:15 PM
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jul 21, 2015 01:15 PM
Mapped H:, I:, K:, P: X: drives to her Mac, as
well as the Math Dump Bin.  Setup printers:
algebra, MNB110, Math Copier.  She prefers to keep
mathematica on her laptop that she is keeping (no
UCS support), so we are not activating this on her
desktop.

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Dale Goodell Jul 16, 2015 11:51 AM
Acrobat 10 Pro suite installed.
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Dale Goodell Jul 16, 2015 11:33 AM
Adobe Reader DC installed successfully.  ShockWave
installed but not working with Chrome browser.  I
have researched how to properly enable ShockWave
within Chrome, to no success thus far.  ShockWave
is working properly with Safari and Firefox.


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Dale Goodell Jul 16, 2015 11:31 AM
iWork 09 suite -- she will need to update with her
own Apple ID.  I researched and found the
following information --
http://www.cultofmac.com/306118/download-apples-iwork-apps-older-macs-free/
The iWork 09 trial is installed, but she will need
to update as described above.
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Dale Goodell Jul 16, 2015 09:48 AM
This is an email:

Breeann:
Let's plan for Tuesday, 7/21, at 11 am.  I've
added this to my calendar.  See you then.
Thanks,
-Dale
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Dale Goodell Jul 16, 2015 09:42 AM
Items completed thus far for this machine:
Renamed machine; bound to MASH; moved to
\facstaff\math\computers; installed Sophos; OS
updates; browsers updated and start page set to
www.wou.edu; Office 2011 installed and updated 
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Dale Goodell Jul 15, 2015 03:26 PM
This is an email:

Breeann:

I'm working on the setup of your new iMac.  Please
reply to this email at your earliest convenience
and let me know some times the next day or so when
you can be available for me to come to deliver and
setup your new machine.

According to the setup instructions for your new
machine, you plan to keep your old laptop.  It
would be a good idea at this time to backup any
data stored on the old laptop to your H: drive or
to another external location.  Please let me know
if you would like assistance with this.

Thanks,

-Dale 
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Dale Goodell Jul 15, 2015 02:58 PM
Task reassigned to Dale Goodell.
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Sarah Pettigrew Jul 13, 2015 01:02 PM
Task reassigned to New Equip. Setup.
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Sarah Pettigrew Jul 13, 2015 01:02 PM
NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to Breeann Flesch in 
MNB 126. The WOU # of the new computer is 20131027[Edit Inv] and the old laptop is 
20101392[Edit Inv]. She would like to keep the laptop as a secondary station and understands it 
will be exempt from replacement or support. The new equipment is on the counter in 
ITC 008. 
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Tricia Flaherty Jun 23, 2015 05:45 PM
sent Breeann email with replacement laptop options
6-23-2015
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Megan Thibeault Jun 22, 2015 02:33 PM
Task reassigned to Tricia Flaherty.
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Megan Thibeault Jun 22, 2015 02:33 PM
Left Breeann a VM and let her know that we will be
getting her a replacement. Tricia will email her
with her options. 
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Megan Thibeault Jun 22, 2015 02:20 PM
720-253-7896
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Megan Thibeault Jun 22, 2015 02:19 PM
Charger is broken
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