Service Request Ticket

Service Request Information

CONTACT	Name	Dawson, Jim	Date	Jun 22, 2015 02:43 PM
	Department	Natural Science Division	Phone	89225
	Location		Email	dawsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090550 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71NVFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0072871; Camtasia Studio v8.5 WIN from VISA2015004714;
	Wired NIC	00:26:B9:74:7F:E0

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jun 22, 2015 04:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jun 22, 2015 04:35 PM	Check the machine and did the updates requested by Professor Dawson. Machine works just fine.	Add Attachment
Dyl Karbia	Jun 22, 2015 02:49 PM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Jun 22, 2015 02:43 PM	**This is an email** Hi Jeanie -- WOU # is 20090550. I'd like to get Firefox, Office, Adobe Flash and everything else updated and have them put google on too, Thanks: Jim Dawson Hi there, please update computer # 20090550. Thanks! Jeanie x88206	Add Attachment