Service Request Ticket

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Service Request Information

CONTACT	Name	Thibeault, Megan	Date	Jun 23, 2015 03:19 PM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130198 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	28KM8Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562
	Wired NIC	B8:CA:3A:8A:DB:3C

TECHS	Submitted by	Zach Myers	Contact	zmyers14@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Tracking

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Jul 01, 2015 03:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Jul 01, 2015 03:01 PM	Set up and all programs tested, delivered to ns017.	Add Attachment
Zach Myers	Jun 30, 2015 05:00 PM	Started on windows updates, will finish setting up tomorrow	Add Attachment
Zach Myers	Jun 30, 2015 04:06 PM	Upon reimage it now has all the software that was missing initially, the image probably just didn't apply right the first time.	Add Attachment
Zach Myers	Jun 30, 2015 02:18 PM	The software for ns017 isn't in our installs so I'm guessing it just imaged incorrectly, I'll try redoing it.	Add Attachment
Zach Myers	Jun 30, 2015 01:34 PM	The computer doesn't seem to have any different software on it even though it has the 017 image, I've asked Megan if this is normal for the image or if it applied incorrectly.	Add Attachment
Zach Myers	Jun 30, 2015 01:16 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Jun 30, 2015 01:16 PM	Computer was named incorrectly again, it needs to be W20130198. I unbound it from the domain and changed the name, seems to work fine now.	Add Attachment
Zach Myers	Jun 30, 2015 12:56 PM	Task reassigned to Claire Buehler.	Add Attachment
Claire Buehler	Jun 30, 2015 11:57 AM	has trouble connecting to the domain and we are trying installing missing drivers to fix the problems.	Add Attachment
Claire Buehler	Jun 30, 2015 10:58 AM	hard drive put into the correct machine.	Add Attachment
Claire Buehler	Jun 30, 2015 10:50 AM	finished image and set up	Add Attachment
Zach Myers	Jun 29, 2015 04:09 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Jun 29, 2015 04:09 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Zach Myers	Jun 29, 2015 04:09 PM	I thought it needed the ns017 image, checking with Ranjit to see which one he installed.	Add Attachment
Ranjit Kayastha	Jun 29, 2015 02:11 PM	Task reassigned to Zach Myers.	Add Attachment
Ranjit Kayastha	Jun 29, 2015 02:10 PM	Everything was done but because of the confusion with the computer WOU number. It did not allowed to change the name so started imaging again.	Add Attachment
Ranjit Kayastha	Jun 29, 2015 11:13 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Dyl Karbia	Jun 26, 2015 04:36 PM	Continue with the DBaning process that Zach started.	Add Attachment
Megan Thibeault	Jun 26, 2015 11:11 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jun 26, 2015 11:11 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Zach Myers	Jun 23, 2015 04:13 PM	Windows will show up but not boot, and startup repair fails. I'm DBANing it now.	Add Attachment
Zach Myers	Jun 23, 2015 04:05 PM	I've got the HD loaded into another computer and I'm running some repairs on it.	Add Attachment
Zach Myers	Jun 23, 2015 03:56 PM	The W# is 20130198.	Add Attachment
Zach Myers	Jun 23, 2015 03:19 PM	There's a computer with no HD in NS017. I'll go out and retrieve it and collect the WOU# in a few minutes.	Add Attachment