Service Request Ticket

Service Request Information

CONTACT	Name	Breyer, Thomas	Date	Jun 24, 2015 10:32 AM
	Department	Student Health & Counseling Center	Phone	88873
	Location		Email	breyert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120562 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430s 2.9GHz, 4M cache
	Serial No.	8p73bw1	Location	PDR
	CPU	Intel Core i7-3520M Processor (2.9GHz, 4M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007
	Wired NIC	E0:DB:55:E8:9F:76
	Wireless NIC	60:67:20:D2:FE:5C
	Bluetooth NIC	20:16:D8:91:A2:09

TECHS	Submitted by	Emily Watson	Contact	ewatson13@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jul 02, 2015 04:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jul 02, 2015 04:38 PM	I did several troubleshooting on the system which includes scanning the system for virus. I also blow the system for dust and that cause the fan to stop making noise. The machine works just fine.	Add Attachment
Dyl Karbia	Jun 25, 2015 03:43 PM	I was able to get hold of Thomas and brought his laptop to the office for troubleshooting. I did some cleaning of the keyboards,ran diagnostic test. Everything seems to be working fine.	Add Attachment
Ranjit Kayastha	Jun 24, 2015 12:32 PM	Task reassigned to Dyl Karbia.	Add Attachment
Ranjit Kayastha	Jun 24, 2015 12:32 PM	We get his laptop and it's in the image center.	Add Attachment
Emily Watson	Jun 24, 2015 10:32 AM	Tom's laptop is not registering all the keys when typing and the laptop's fan makes a grinding noise that stops when the laptop is restarted, but continues shortly after. Tom is available anytime.	Add Attachment