Service Request Ticket

Service Request Information

CONTACT	Name	McGrew, Cat	Date	Jun 24, 2015 03:00 PM
	Department	VP Academic Affairs/Provost	Phone	88674
	Location		Email	mcgrewc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130864 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43N8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43N8V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:88:80

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 25, 2015 09:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 25, 2015 09:41 AM	fixed, she had a card reader on her monitor that was taking her H:\ drive letter. I moved it to Z:\, logged out and back in and her H:\ was back up.	Add Attachment
John Rushing	Jun 25, 2015 08:07 AM	Kathy will call back when Cat is in and available.	Add Attachment
John Rushing	Jun 25, 2015 08:06 AM	Called Kathy Hill on 6/24/15 and 6/25/15 and emailed Cat McGrew on 6/25/15.	Add Attachment
Megan Thibeault	Jun 24, 2015 07:44 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jun 24, 2015 07:44 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Jun 24, 2015 07:44 PM	Please make this your top priority tomorrow.	Add Attachment
Ryan Ripp	Jun 24, 2015 03:00 PM	Cat is unable to locate/access the H-Drive on her office computer. She would prefer to be contacted through the front desk at 88271.	Add Attachment