Service Request Ticket - # 57393

Service Request Information

CONTACT Name Hugmeyer, Andrea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 24, 2015 04:35 PM
Department Education & Leadership Phone
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20140697[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 6DJVQ32 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. 6djvq32 Location ready for PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 XXXX2014004298

Wired NIC 34:E6:D7:6C:5F:BA


Wireless NIC 80:00:0B:A1:78:40


Bluetooth NIC 80:00:0B:A1:78:44


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Jul 06, 2015 02:30 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Dale Goodell Jul 06, 2015 02:30 PM
Delivery completed.  Verified H: and I: drives on
new laptop; moved files from old C: drive to her
H: drive; added appropriate printer
(SA-Abbyhouse); she didn't need bookmarks moved;
verified wireless is working.  Brought old machine
back to UCS to hold for two weeeks before DBAN.

Add Attachment
Dale Goodell Jul 06, 2015 01:52 PM
Status changed from (4) On Hold to (1) Pending
Add Attachment
Dale Goodell Jul 06, 2015 01:52 PM
Given incorrect department information; Andrea is
under TRI.  Moved in AD accordingly to
facstaff/tri/computers.
Add Attachment
Dale Goodell Jul 01, 2015 01:05 PM
Status changed from (1) Pending to (4) On Hold
Add Attachment
Dale Goodell Jul 01, 2015 12:53 PM
Moved in AD to facstaff/education/computers.
Add Attachment
Dale Goodell Jul 01, 2015 11:15 AM
Thank you for your message! I will be out of the
office until Monday,
July 6th. I will respond to your message at that time.

Thanks,
Andrea
Add Attachment
Dale Goodell Jul 01, 2015 11:14 AM
Andrea:

I am working on the setup of your new laptop. 
Please reply to this email at your earliest
convenience so we can arrange a time for me to
deliver and setup your new machine, as well as for
me to collect your old equipment.

Also, please be sure to move any files saved
locally on your C: drive to your network H: drive
or another location.

Please contact me directly if you have questions.

Thank you,

-Dale Goodell, University Computing Services

Add Attachment
Megan Thibeault Jul 01, 2015 07:51 AM
Task reassigned to Dale Goodell.
Add Attachment
Megan Thibeault Jul 01, 2015 07:51 AM
Make sure that the machine is added in AD
Add Attachment
Zach Myers Jun 30, 2015 03:56 PM
Task reassigned to UCS Tech.
Add Attachment
Zach Myers Jun 30, 2015 03:56 PM
Windows updates are done, itunes is installed, java 
is already installed, and if it's not going near 
the dorms it doesn't need NAC. 

Ready for deployement.
Add Attachment
Claire Buehler Jun 30, 2015 11:44 AM
Machine Named/ Windows active/ Joined to the 
domain/ drivers installed/ Sophos installed/ 
windows and browsers updated/ updated flash and 
shockwave. 

Still needs to update apple and java then check 
to see if Microsoft office is all up to date. 
NAC agent needs installing
Add Attachment
Claire Buehler Jun 30, 2015 10:33 AM
Finished image
Add Attachment
Claire Buehler Jun 30, 2015 08:52 AM
Task reassigned to Claire Buehler.
Add Attachment
Claire Buehler Jun 30, 2015 08:52 AM
Is on the table by across from dave's desk. 
Starting image
Add Attachment
Sarah Pettigrew Jun 24, 2015 04:35 PM
NEW EQUIP SETUP: A Dell laptop needs to be setup and delivered to 
Andrea Hugmeyer in WUC106C. The WOU # of the laptop is 
20140697[Edit Inv]. The new equipment is on the shelves across from the 
restroom in ITC 009.
Add Attachment