Service Request Ticket

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Service Request Information

CONTACT	Name	McAlpine, Diana	Date	Jun 24, 2015 04:46 PM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	mcalpined@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140789 (opens in a new window)	Bldg/Room	RWEC 239
	Service Tag		Description	Apple MacBook Pro 15-inch with Retina Display#Z0RF
	Serial No.	C02PR29XG8WL	Location	HEXS Department laptop
	CPU	Intel Core i7(2.2Ghz quad, 6MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Office 2011 Std for MAC from XXX2014004298
	Wireless NIC	A4:5E:60:EE:0D:63
	Bluetooth NIC	A4:5E:60:EE:0D:64

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 14, 2015 03:19 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dale Goodell	Jul 14, 2015 08:59 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Dale Goodell	Jul 14, 2015 08:58 AM	Delivery scheduled for Tuesday, 7/14/2015, at 2:30 pm.	Add Attachment
Dale Goodell	Jul 13, 2015 04:24 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Dale Goodell	Jul 13, 2015 04:23 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Dale Goodell	Jul 13, 2015 04:23 PM	Diana: I just wanted to follow-up with you and see if we might schedule delivery sometime tomorrow (Tuesday) of your MacBook Pro laptop. Let me know if you have some time Tuesday. Thanks, -Dale	Add Attachment
Dale Goodell	Jul 10, 2015 11:19 AM	Status changed from (6) Ready to Deliver to (4) On Hold	Add Attachment
Dale Goodell	Jul 10, 2015 11:19 AM	Discussed delivery on the phone with Diana. She prefers to wait until the middle of next week to take delivery, as she is working on a deadline. I will follow-up with her by Tuesday of next week to make arrangements for delivery.	Add Attachment
Dale Goodell	Jul 10, 2015 11:18 AM	Firefox was running version 38.x; updated to 39. MS Office was up-to-date, but needed to be set with username (UCS) and company name (WOU).	Add Attachment
Dale Goodell	Jul 10, 2015 10:47 AM	Updated Shockwave.	Add Attachment
Dale Goodell	Jul 10, 2015 10:27 AM	Had to install Java; success.	Add Attachment
Dale Goodell	Jul 10, 2015 10:26 AM	OS updates available; update OK.	Add Attachment
Dale Goodell	Jul 10, 2015 09:28 AM	Had to re-create ucsadmin account; the password had been reset to something unknown.	Add Attachment
Dale Goodell	Jul 09, 2015 04:00 PM	Diana: I'm starting to work on the setup of your new MacBook Pro laptop. Please reply to this email at your earliest convenience and let me know some times the next day or so when you can be available for me to come to deliver and setup the new laptop. Also, please be sure to copy any files from your local hard drive to a network drive or some other external drive. Please let me know if you need assistance with this. Thanks, -Dale	Add Attachment
Megan Thibeault	Jul 09, 2015 10:46 AM	Task reassigned to Dale Goodell.	Add Attachment
Ranjit Kayastha	Jul 08, 2015 12:20 PM	********************************************************************* Please join to AD and ready to Deploy **********************************************************************	Add Attachment
Ranjit Kayastha	Jul 08, 2015 12:00 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Jul 08, 2015 12:00 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Vikas Sharma	Jun 30, 2015 10:30 AM	Everything is updated and ready for deploy	Add Attachment
Vikas Sharma	Jun 30, 2015 09:20 AM	started updating	Add Attachment
Sarah Pettigrew	Jun 24, 2015 04:46 PM	NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and delivered to Diana McAlpine in NPE 115. The WOU # of the new laptop is 20140789. The WOU # of the old laptop is 20081114. There are also 2 additional cables that need to be delivered with the MacBook. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment