Service Request Ticket

Service Request Information

CONTACT	Name	Casares, Louann	Date	Jun 25, 2015 02:47 PM
	Department	Disability Access Services	Phone	89241
	Location		Email	casaresl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130844 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	4418V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0094150; transfer from W#20091297: NCH-Prism Video Format Converter Plus Ed from VISA2010002228, Camtasia 7.1 from ODS Grant bundle Camtasia studio upgrade to v8.4 on VISA 2013003981; FEB2015 TRANSFERRED license of Abbyy Fine Reader Pro v8 P0054871 and MARCH 2015 Upgraded to Abbyy Fine Reader Pro V.12 P0096745
	Wired NIC	34:17:EB:A5:E1:35

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 25, 2015 03:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 25, 2015 03:32 PM	USB cable was in wrong port. The playback devices were not listing and the headphones were not working. I also had to configure the settings. With the new monitor and integrated sound I told them to use the headphones on the monitor.	Add Attachment
John Rushing	Jun 25, 2015 02:57 PM	Task reassigned to John Rushing.	Add Attachment
Dyl Karbia	Jun 25, 2015 02:54 PM	Left VM	Add Attachment
Ryan Ripp	Jun 25, 2015 02:47 PM	Louann Casares (Brant) is having trouble with her computer. The sound will not work no matter what she tries, including putting in headphones. Additionally, The sound icon on the taskbar is stating that it is muted, but is not allowing Louann to click on it to change any of the settings. Her contact number is (88250).	Add Attachment