Service Request Ticket - # 57413

Service Request Information

CONTACT Name Swart, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2015 11:19 AM
Department Advancement & Foundation Phone 88281
Location Email swarte@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20140828[Edit Inv] (opens in a new window) Bldg/Room COT 113
Service Tag 7PP6S32 Description Dell Latitude E6440, i7-4610M Processor
Serial No. 7PP6S32 Location Emily Swart

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:73:0C:D1


Wireless NIC 80:00:0B:A3:E1:39


Bluetooth NIC 80:00:0B:A3:E1:3D


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault Jul 08, 2015 09:14 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Megan Thibeault Jul 08, 2015 09:13 AM
This has been delivered. Emily logged in, tested
with no network connect to make sure she can log
in off campus. Scott Killip and Emily are both
admins on the laptop. Emily wasn't ready to have
her dock setup. She will contact me when she is
ready for that. 
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Megan Thibeault Jul 07, 2015 08:27 AM
****This is an email****
How does 2:30pm work?
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Megan Thibeault Jul 07, 2015 08:27 AM
****This is an email****
Any time today after 1pm would be great!
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Megan Thibeault Jul 07, 2015 07:45 AM
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Megan Thibeault Jul 07, 2015 07:45 AM
****This is an email****
​
Emily,

I was wondering if you were around this afternoon
for me to come by with your new laptop and dock.
The setup shouldn't take longer then 20-30
minutes. If today doesn't work, what does for you?

Thanks!
Megan

-- 
Megan Eichler
Lead Desktop Support Analyst
Western Oregon University
(503) 838-8624 | eichlerm@wou.edu
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Megan Thibeault Jul 06, 2015 08:37 AM
Task reassigned to Megan Eichler.
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Claire Buehler Jul 02, 2015 02:50 PM
Charger for 20140828[Edit Inv] was taken with 20140827[Edit Inv] so we 
are taking 20140827's charger and putting it with 
20140828[Edit Inv]  
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Claire Buehler Jul 02, 2015 02:20 PM
Task reassigned to UCS Tech.
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Claire Buehler Jul 02, 2015 02:16 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Claire Buehler Jul 02, 2015 02:15 PM
Everything is up to date!!!
******************************
Needs to be added to AD
******************************
Ready to be delivered after ^^ 
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Claire Buehler Jun 30, 2015 11:44 AM
Machine Named/ Windows active/ Joined to the 
domain/ drivers installed/ Sophos installed/ 
windows and browsers updated/ updated flash and 
shockwave. 

Still needs to update apple and java then check 
to see if Microsoft office is all up to date. 
NAC agent needs installing
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Claire Buehler Jun 30, 2015 10:33 AM
finished image
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Claire Buehler Jun 30, 2015 08:59 AM
Task reassigned to Claire Buehler.
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Claire Buehler Jun 30, 2015 08:59 AM
starting image. On table across from dave's desk.
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Sarah Pettigrew Jun 26, 2015 11:19 AM
NEW EQUIP SETUP: A Dell laptop and docking station need to be 
setup and delivered to Emily Swart in COT 113. The WOU # of the 
laptop is 20140828[Edit Inv] and the dock is 20141306[Edit Inv]. The new equipment 
is on the shelves across from the restroom in ITC 009.
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