Service Request Ticket - # 57438

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 30, 2015 09:56 AM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20120291[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
Serial No. 200SL704644 Location Going to PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:A0:FF:5A

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jun 30, 2015 11:43 AM 
Task reassigned to Dyl Karbia.
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Dyl Karbia Jun 30, 2015 11:43 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 30, 2015 11:43 AM 
I was able to get hold of Sharon and check the
problem with the machine loosing connection to the
internet. With series of troubleshooting done I
realize the problem was bad cable. Changing the
cable solve the problem.
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Ryan Ripp Jun 30, 2015 09:56 AM 
Sharon notified us this morning that a computer 
in the MNB 110 lab isn't working properly. It 
seems that the computer wouldn't connect to the 
network properly, and is now currently 
unplugged in several places for some reason, 
Sharon isn't sure. Anyways, she says that it is 
unlocked and that it is ready to be looked at 
by our techs whenever you guys get the time.
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