Service Request Ticket - # 57441

Service Request Ticket - # 57441

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Service Request Information

CONTACT	Name	Grim, Scott	Date	Jun 30, 2015 11:20 AM
	Department	Creative Arts/Theater-Dance	Phone	88417
	Location		Email	grims@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20141305 (opens in a new window)	Bldg/Room	RA
	Service Tag		Description	HP DesignJet Z5200 Photo Printer #CQ113A
	Serial No.	CN52F6K006	Location	Theatre Department
	Model	CQ113A	Hostname	limo2.wou.edu/140.211.114.103
	Notes	HP Thermal InkjetMax Res Up to 2400 x 1200 optimized dpi, HP Vivera pigment ink, 32 GB (virtual memory capacity)160 GB hard disk, Gigabit Ethernet, Hi-Speed USB 2.0, 44in paper width, Built-In PostScript Support; HP 70 Matte Black & Cyan, Light Magenta & Light Cyan,Magenta & Yellow, Photo Black & Light Gray Printheads;Introductory Magenta, Yellow Light Magenta, Light Cyan, Photo Black, Light Gray, Matte Black, Cyan Ink Cartridges,Power Cord, Printer Stand (44.0")& Original HP Sample Media Roll	Ink/Toner Refill	HP 70 inkjet cartridges and printheads
	Wired NIC	00:26:55:16:EF:CA

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Aug 17, 2015 07:10 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Aug 17, 2015 07:10 PM	delivered today	Add Attachment
Megan Thibeault	Aug 13, 2015 03:35 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Aug 13, 2015 03:35 PM	Monday at 1pm	Add Attachment
Megan Thibeault	Jul 17, 2015 04:41 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Megan Thibeault	Jul 17, 2015 04:41 PM	Spoke with Lenore today about this setup. She will contact me when they have some more space to get this setup. She said that Scott has been really busy with the setup and prep of the summer play.	Add Attachment
Megan Thibeault	Jul 16, 2015 08:28 AM	**This is an email** Lenore, I hope you are feeling better. I was wondering if the copy room was ready for the new plotter printer yet? Did you need any help with placement of the printer? Let me know if I can do anything. Thanks, Megan	Add Attachment
Megan Thibeault	Jul 07, 2015 07:56 AM	**This is an email** Lenore, Are you around today for me to come by and take a look at the setup that Scott would like? If there is another network connection we can get both setup, might be a little tight in the copy room. Thanks, Megan	Add Attachment
Megan Thibeault	Jul 07, 2015 07:55 AM	**This is an email** Ok, then how about Limo II? Limo is the other large format printer that we will be phasing out. Speaking of which, I'd like to continue using Limo as well until I run out of ink. Where it lives will depend on network connections though. It could stay where it is if there are enough connections available, otherwise we'll need to move it.	Add Attachment
Megan Thibeault	Jul 01, 2015 08:02 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jul 01, 2015 08:02 AM	**This is an email** Scott, I have a request to setup and deliver a HP DesignJet Z5200 for the Theater Department. Is this printer going to be setup on the network or just locally on a machine? Please let me know if sometime next week works for this setup and delivery. Thanks, Megan	Add Attachment
Sarah Pettigrew	Jun 30, 2015 11:20 AM	NEW EQUIP SETUP: A HP Printer needs to be setup and delivered to the Theatre Department, contact is Scott Grim. The WOU # of the printer is 20141305. The equipment is near the counter in ITC 008.	Add Attachment