Service Request Ticket - # 57442

Service Request Information

CONTACT Name EXC, ASWOU   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 30, 2015 11:47 AM
Department ASWOU Phone 88555
Location Email aswoupresident@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140843[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PW0SCF8J7 Location Going to PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298, Adobe CC*FULLMAC serialized desktop from XXXX2014004265 CHANGED to SHARED DEVICE OCT2019 SR#73795

Wired NIC 98:5A:EB:D0:28:39


Wireless NIC B8:09:8A:D7:FC:79


Bluetooth NIC B8:09:8A:D7:FC:7A

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 23, 2015 09:32 AM 
Status changed from (2) Scheduled to (5) Completed
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Dale Goodell Jul 22, 2015 12:52 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Dale Goodell Jul 22, 2015 12:51 PM 
Delivery/setup scheduled for Thursday 7/23/15,
8:30 am.
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Dale Goodell Jul 22, 2015 10:26 AM 
This is an email:

Corbin:
Tomorrow, Thursday, is perfect!  How does 8:30 am
work for you?
Thanks,
-Dale
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Dale Goodell Jul 22, 2015 10:26 AM 
This is an email:

Dale,

Unfortunately, I am not coming in to the office
today as I am needed at home with y recovering
wife. I will be in tomorrow from 8-11, so any time
in that window would be great!

Let me know if that works for you!


Corbin Garner
ASWOU President
Office:503-838-8555
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Dale Goodell Jul 22, 2015 08:33 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Dale Goodell Jul 22, 2015 08:33 AM 
Machine ready to deliver; waiting for contact.
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Dale Goodell Jul 22, 2015 08:33 AM 
Machine named (W20140843) and bound to MASH; moved
in AD to \facstaff\aswou\computers; ucsadmin login
created and added to local administrators group;
OS updates installed; Sophos installed; browsers
installed and updated; plugins installed; MS
Office installed and updated; Adobe CC 2015 for
ASWOU installed as noted below.
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Dale Goodell Jul 22, 2015 08:27 AM 
Adobe suite installed and local install folder
deleted from local machine.
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Dale Goodell Jul 22, 2015 08:19 AM 
Task reassigned to Dale Goodell.
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Dale Goodell Jul 21, 2015 02:21 PM 
This is an email:

To Corbin Garner:

I am starting to work on this setup and I expect
to have this machine ready to deliver by Wednesday
morning, 7/22/2015.  Please reply to this email at
your earliest convenience and let me know some
times tomorrow (Wednesday) when you can be
available for me to come to deliver and setup the
machine.

Thanks,

-Dale
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Tricia Flaherty Jul 21, 2015 01:12 PM 
opps almost forgot ...REMEMBER to delete Adobe
CC2015 installer folder when done installing!
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Tricia Flaherty Jul 21, 2015 01:09 PM 
please use the attached displayPort to
MiniDisplayport connection to run the Dell monitor
as a second display on this set up... I was
testing the connection so the computer is
currently has "ucs" login and is set to auto login
with no password
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Tricia Flaherty Jul 21, 2015 12:45 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jul 21, 2015 12:45 PM 
for Adobe CC2015 for ASWOU:
copy this folder to local machine: 
T:\Adobe CCE\CCEPackages\CC2015\AdobeCC2015FULL_MAC

 run pkg file to install Adobe CC2015 Full for MAC
that lis located in folder moved to local machine
AdobeCC2015FULL_MAC\Build\AdobeCC2015FULL_MAC_Install.pkg

This will install and serialize all Adobe CC2015
desktop apps.  It is a large folder 14+ GB and
will take a long time to install but won't require
serial key
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Sarah Pettigrew Jun 30, 2015 11:47 AM 
NEW EQUIP SETUP: An iMac and Dell monitor need to be setup and 
delivered to ASWOU in the WUC. Contact ASWOU President Corbin 
Garner for more information. The WOU # of the iMac is 20140843[Edit Inv] 
and the additional monitor is 20140836[Edit Inv]. The new equipment is on 
the counter in ITC 008.
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