Service Request Ticket - # 57444

Service Request Information

CONTACT Name Shannon, Thaddeus   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 30, 2015 12:29 PM
Department Computer Science Division Phone 88095
Location Email shannont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20140850[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch, i5 Quad core 2.9GHz #Z0PE
Serial No. D25PW0JGF8J8 Location PDR

CPU Intel Core i5(2.9GHz, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:D6:82:6A


Wireless NIC AC:29:3A:91:F2:99


Bluetooth NIC AC:29:3A:91:F2:9A


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Jul 09, 2015 04:04 PM
This is an email:

QLab Pro 3 is the one I need - it seems to be the
most recent version.

Thanks,
S
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Dale Goodell Jul 09, 2015 03:53 PM
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jul 09, 2015 03:52 PM
Status changed from (4) On Hold to (1) Pending
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Dale Goodell Jul 09, 2015 03:52 PM
QLab Pro 3 software installed.
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Dale Goodell Jul 09, 2015 12:44 PM
Status changed from (6) Ready to Deliver to (4) On Hold
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Dale Goodell Jul 09, 2015 12:44 PM
Scott:

Looks like we have QLab Pro 2 and QLab Pro 3 in
our software archive.  Version 2 dates back to
2010; version 3 dates back to November 2013.  Is
there a later version that you would need?

Thanks,

-Dale 
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Dale Goodell Jul 09, 2015 12:44 PM
Delivery complete.  I am keeping this task for
now, as Scott Grim would like to have QLab
installed.  We have the software, however I have
sent him en email to ask about a possible later
version.
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Dale Goodell Jul 09, 2015 12:43 PM
Scott Grim and Lenore Eliassen can be alternate
contacts for this task.
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Dale Goodell Jul 09, 2015 08:33 AM
Setup scheduled for Thursday 7/9/15, 12 noon.
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Dale Goodell Jul 08, 2015 01:46 PM
Emails:

Scott and Lenore:

I have another setup scheduled for 11 am Thursday.
 Let's plan for 12 noon.  Lenore, please chime in
if you are in earlier in the morning; I could come
earlier.

Thanks,

-Dale



On 7/8/2015 1:00 PM, Scott Grim wrote:
> I'm available 11 to 5 and I suspect that
Lenore's available earlier.
>
> S
>
> On Wed, Jul 8, 2015 at 12:56 PM, Dale E. Goodell
 wrote:
>
>     Great; thanks for getting back to me on
this.  What is your schedule like tomorrow, Thursday?
>
>
>
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Dale Goodell Jul 08, 2015 01:45 PM
Email from Scot Grim:
Dale, would you mind arranging the setup of Tad
Shannon's computer with Lenore or I?  Tad asked me
to take care of it since he's gone for the summer.

Thanks,
S 
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Dale Goodell Jul 08, 2015 11:52 AM
Tad:

I am starting to work on this task.  Can you give
me some times the next day or so when you can be
available for me to come to deliver and setup this
machine?

Thanks,

-Dale 
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Dale Goodell Jul 08, 2015 11:51 AM
Task reassigned to Dale Goodell.
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Ranjit Kayastha Jul 08, 2015 11:24 AM
Task reassigned to UCS Tech.
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Ranjit Kayastha Jul 08, 2015 11:24 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Dyl Karbia Jul 02, 2015 05:06 PM
completed setting up the IMac it is join to the
domain,installed anti virus, installed office
2011, flash,java,adobe,shockwave,silverlight. The
machine is ready to be diliver.
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Sarah Pettigrew Jun 30, 2015 12:29 PM
NEW EQUIP SETUP: An iMac needs to be setup and delivered to the 
Rice Auditorium. The WOU # is 20140850[Edit Inv]. Set up the computer to 
run off the network with an administrative account "sound2." The 
equipment is on the counter in ITC 008.
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