Service Request Ticket

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Service Request Information

CONTACT	Name	Howard-Carpenter, Holli	Date	Jun 30, 2015 01:14 PM
	Department	Athletics	Phone	88177
	Location		Email	howardcarpenterh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140851 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPW1DPDV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:D8:C1:39
	Wireless NIC	AC:29:3A:A3:6B:78
	Bluetooth NIC	AC:29:3A:A3:6B:79

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jul 09, 2015 11:25 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Jul 09, 2015 11:25 AM	Delivered on 7/9/2015	Add Attachment
John Rushing	Jul 09, 2015 11:24 AM	Computer is added to AD.	Add Attachment
John Rushing	Jul 08, 2015 01:14 PM	Sent email to setup a delivery time.	Add Attachment
John Rushing	Jul 07, 2015 03:33 PM	left VM to schedule delivery.	Add Attachment
Megan Thibeault	Jul 07, 2015 07:52 AM	Task reassigned to John Rushing.	Add Attachment
Ranjit Kayastha	Jul 06, 2015 03:29 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Jul 06, 2015 03:29 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 06, 2015 03:29 PM	********************************************************************** Please Join to AD and ready to deploy *********************************************************************	Add Attachment
Ranjit Kayastha	Jul 06, 2015 03:29 PM	Set up and ready to be delivered. Completed !	Add Attachment
Ranjit Kayastha	Jul 06, 2015 11:50 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Tricia Flaherty	Jul 02, 2015 12:31 PM	**This is an email** Holli, Yes it has arrived and we have properly inventoried it and put it into Service Request #57446 for the UCS techs to setup with WOU software image and then get delivered to you. I am not sure when they will be able to do that but they have you as a contact on the Setup and will email or call to arrange the final setup and delivery. If you have any contact info to add to the request like dates available or other phone contacts(cell #?) The Service Request desk at (503) 838-8925 or UCShelpdesk@wou.edu can add that to the SR#57446 for you. Tricia	Add Attachment
Tricia Flaherty	Jul 02, 2015 12:26 PM	**This is an email** Hi Tricia! I see on the portal that the laptop I ordered has been received (#7250). I will be in and out of the office for the next couple weeks so I was wondering when it might be available for pick-up? Thanks so much! Holli -- Holli Howard-Carpenter Head Coach Women's Basketball Western Oregon University 345 N Monmouth Avenue Monmouth, OR 97361 503.838.8177 (office) 503.838.8370 (fax)	Add Attachment
Sarah Pettigrew	Jun 30, 2015 01:14 PM	NEW EQUIP SETUP: A MacBook Pro needs to be setup and delivered to Holli Howard-Carpenter in NPE 208. The WOU # of the laptop is 20140851. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment