Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Dawn	Date	Jul 01, 2015 08:51 AM
	Department	Business Services	Phone	88171
	Location		Email	brownd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101292 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	29WZHQ1	Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	29WZHQ1	Location	008(Underneath the standup desk)
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A1:8A:81

TECHS	Submitted by	Emily Watson	Contact	ewatson13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Jul 02, 2015 10:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jul 02, 2015 10:26 AM	Delivered and Set up. Completed !	Add Attachment
Ranjit Kayastha	Jul 01, 2015 02:14 PM	Everything is done and ready to be delivered.	Add Attachment
Dyl Karbia	Jul 01, 2015 12:18 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Dyl Karbia	Jul 01, 2015 09:26 AM	Task reassigned to Dyl Karbia.	Add Attachment
Emily Watson	Jul 01, 2015 08:51 AM	**This is an email** Could you please reimage the following computer: 20101292? It is currently sitting in my office, TH 103. When it's finished, it can be set up at the student worker station in TH249 (the monitor 20101311 is already sitting on the desk up there.) Thank you, Dawn Brown The Research Institute at Western Oregon University 345 N Monmouth Ave Monmouth OR 97361 Phone 503-838-8486 Fax 503-838-8150	Add Attachment