Service Request Ticket

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Service Request Information

CONTACT	Name	Gimenez-Eguibar, Patricia	Date	Jul 01, 2015 10:41 AM
	Department	Humanities Division	Phone	89541
	Location		Email	gimenezp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140863 (opens in a new window)	Bldg/Room	BELL 305
	Service Tag		Description	Apple iMac 27-inch with Retina 5K display #Z0QW
	Serial No.	C02PW09QFY13	Location	Patricia Gimenez, Modern Languages 2nd station
	CPU	Intel Core i5(3.3GHz Quad-core)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:D1:98:58
	Wireless NIC	AC:29:3A:97:F2:AB
	Bluetooth NIC	AC:29:3A:97:F2:AC

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 09, 2015 03:04 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Jul 09, 2015 03:04 PM	Delivery complete. Had to install updates for MS Office.	Add Attachment
Dale Goodell	Jul 09, 2015 09:29 AM	In checking OS updates, these were not current.	Add Attachment
Dale Goodell	Jul 09, 2015 09:28 AM	There are apparently two versions of the UCSADMIN password being used.	Add Attachment
Dale Goodell	Jul 08, 2015 03:37 PM	Patricia: Great; let's plan for 1 pm tomorrow (Thursday). -Dale	Add Attachment
Dale Goodell	Jul 08, 2015 03:34 PM	This is an email: Great Dale. I will be at my office tomorrow from 12 to 3 pm. Could that work for you? Best, Patricia	Add Attachment
Dale Goodell	Jul 08, 2015 11:55 AM	Patricia: I am starting to work on the setup of your new iMac. Can you give me some times the next day or so when you can be available for me to come to deliver and setup? Thanks, -Dale	Add Attachment
Dale Goodell	Jul 08, 2015 11:52 AM	Task reassigned to Dale Goodell.	Add Attachment
Ranjit Kayastha	Jul 08, 2015 11:45 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Jul 08, 2015 11:45 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 08, 2015 11:02 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Dyl Karbia	Jul 08, 2015 10:35 AM	Completed setting up the machine and ready to be deliver to the user. Bind,Anti virus,Adobe,flash, update, silver light,java,shockwave etc	Add Attachment
Sarah Pettigrew	Jul 01, 2015 10:41 AM	NEW EQUIP SETUP: An iMac needs to be setup and delivered to Patricia Gimenez in HSS 305. The WOU # is 20140863. The new equipment is on the counter in ITC 008.	Add Attachment