Service Request Ticket - # 57476

Service Request Ticket - # 57476

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Service Request Information

CONTACT	Name	Heide, Kathy	Date	Jul 01, 2015 11:25 AM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140878 (opens in a new window)	Bldg/Room	RWEC 220
	Service Tag		Description	Xerox 6600/DN Color Printer
	Serial No.	XL1375632	Location	Konnie Sayers
	Model	6600/DN	Hostname	ol-blue.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 36ppm (B&W), 36ppm (color), 700sheet(s) Capacity, Legal (8.5 in x 14 in), USB Type B, RJ-45, 256MB Installed RAM, 1 Year Warranty *This is no longer networked Old Hostname:Ol-Blue IP ADDRESS:140.211.184.39	Ink/Toner Refill	Black Std Toner Cartridge Mfr. Part#: 106R02244,Xerox Magenta Standard Toner #106R02242, Xerox Cyan Standard Toner #106R02241, Xerox Yellow Standard Toner #106R02243 & Xerox Imagin Unit Kit for Phaser 6600 #108R01121
	Wired NIC	9C:93:4E:2E:0A:71

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Aug 13, 2015 04:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Aug 13, 2015 04:43 PM	See SR 57846.	Add Attachment
Megan Thibeault	Aug 13, 2015 03:36 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Aug 13, 2015 03:36 PM	Will Kathy be contacting us about this once the network jack is active?	Add Attachment
John Rushing	Aug 11, 2015 02:11 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
John Rushing	Aug 11, 2015 02:11 PM	Printer delivered, She wants it called Ol'Blue. She is emailing Telecom to activate the network jack. They want it accessible to everyone, just not going to advertise it.	Add Attachment
Megan Thibeault	Jul 17, 2015 04:42 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Jul 16, 2015 08:37 AM	**This is an email** Thanks for checking Megan. I am wondering if we can wait for maybe the week of the 27th? I can contact you when I'm ready if that is ok. I need to rearrange an area where it will go and our Summer Programs have kept us hopping over here. : / Thanks for your patience. Kathy	Add Attachment
Megan Thibeault	Jul 16, 2015 08:30 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Jul 16, 2015 08:30 AM	**This is an email** Kathy, I just wanted to check in with you to see if you were ready to get the new printer setup. No rush if not, but when you are ready just let me know and I can get that setup for you! Thanks, Megan	Add Attachment
Megan Thibeault	Jul 07, 2015 08:34 AM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Megan Thibeault	Jul 07, 2015 08:34 AM	**This is an email** Hi Megan, Can I get back to you on that? I need to figure out if we are going to put it next to my desk or on the desk in front of mine. Can I talk to you about it next week? Let me know. Thanks, Kathy	Add Attachment
Megan Thibeault	Jul 07, 2015 07:50 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jul 07, 2015 07:50 AM	**This is an email** Kathy- I was just wondering if the new printer for SPED is replacing a current printer? If so, do you want it to be named the same (what is the name?). If not, what should the printer be called and is there an active network jack for the printer? Thanks, Megan	Add Attachment
Sarah Pettigrew	Jul 01, 2015 11:25 AM	NEW EQUIP SETUP: A networked Xerox printer needs to be setup and delivered to Kathy Heide for Special Education Office use. The WOU # is 20140878. There are additional supplies (toner cartridges and imaging kit) that also need to be delivered. The new equipment is on the counter in ITC 008.	Add Attachment