Service Request Ticket - # 57480

Service Request Information

CONTACT Name Braun, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2015 01:54 PM
Department College of Liberal Arts and Sciences Phone 14220
Location Email braund@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20140883[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 6500/DN Color Printer
Serial No. SYXE147777 Location PDR

Model 6500/DN Hostname lasdeansoffice.wou.edu
Notes 600dpi x 600dpi (B&W), 600dpi x 600dpi (color), 24ppm (B&W), 24ppm (color), 250sheet(s) Capacity, Legal (8.5 in x 14 in), USB Type B, RJ-45, 256MB Installed RAM, 768MB Maximum RAM, 1 Year Warranty; ALSO on P0097922 Xerox 250-Sheet Feeder #097S04070 IP:140.211.76.13 Ink/Toner Refill Xerox Black High Capacity Toner #106R01597, Xerox Cyan Standard Toner #106R01591, Xerox Magenta Standard Toner #106R01592, and Xerox Yellow Standard Toner #106R01593

Wired NIC 9C:93:4E:5E:4E:E6

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 13, 2015 04:16 PM 
Status changed from (2) Scheduled to (5) Completed
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Dale Goodell Jul 13, 2015 03:42 PM 
This setup ended up being a networked printer. 
Everything is properly configured now.

Printer Details:

MAC Address: 9c:93:4e:5e:4f:48
Static IP: 140.211.76.13
Name: lasdeansoffice.wou.edu
Krusty: LA-LAS-Dean-Office
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Dale Goodell Jul 10, 2015 02:56 PM 
Status changed from (1) Pending to (2) Scheduled
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Dale Goodell Jul 10, 2015 02:56 PM 
Deliver/setup scheduled for Monday 7/13 at 1 pm.
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Megan Thibeault Jul 06, 2015 08:38 AM 
Task reassigned to Dale Goodell.
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Megan Thibeault Jul 06, 2015 08:38 AM 
Dale-please just keep this in your tasks since
your the contact with Debbie now.
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Dale Goodell Jul 02, 2015 10:22 AM 
This is an email:

I will be out of the office Thurs. July 2 through
Thurs. July 9.  I'll be back on Fri. July 10th.

Debbie Braun
Administrative Assistant to the Dean
College of Liberal Arts & Sciences, WOU
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Dale Goodell Jul 02, 2015 10:19 AM 
This is an email:

Debbie:

I have the service request for your printer setup
in my queue, so you can contact me directly when
you're in the office again and when you're ready
for delivery/setup.

Thanks,

-Dale
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Dyl Karbia Jul 01, 2015 03:37 PM 
I was able to get hold of Debbie. She informed me
that she's leaving her office for a week, upon her
return she will give us a call to setup her local
printer.
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Sarah Pettigrew Jul 01, 2015 01:54 PM 
NEW EQUIP SETUP: A local Xerox printer needs to be setup and 
delivered to Debbie Braun in HSS 234. The WOU # of the printer is 
20140883[Edit Inv]. The printer is on the counter in ITC 008.
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