Service Request Ticket - # 57482

Service Request Information

CONTACT Name Mclnerney, Dorothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2015 02:03 PM
Department Business Services Phone 88472
Location Email mcinerneyd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20100680[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag GW87CP1 Description Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. GW87CP1 Location

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007. VSI_RecTrac client.

Wired NIC BC:30:5B:D3:30:AC


TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Jul 02, 2015 03:02 PM
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jul 02, 2015 03:02 PM
She don't have the administration right so she was having the 
problem. It's fixed.

Completed !
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Ranjit Kayastha Jul 02, 2015 09:00 AM
Task reassigned to Ranjit Kayastha.
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Ryan Ripp Jul 01, 2015 02:05 PM
***HWC 106*** Dorothy called and updated her room 
number.
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Ryan Ripp Jul 01, 2015 02:03 PM
Dorothy called in to let us know that her encoder 
over in HWC 109 is malfunctioning and reading some 
sort of a run time error. Her callback number is 
14171.
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