Service Request Ticket - # 57490

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2015 07:56 AM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130730[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35B1M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35B1M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918,FileMaker Pro 13

Wired NIC 34:17:EB:99:CF:7E

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 06, 2015 10:49 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Dale Goodell Jul 06, 2015 10:49 AM 
Closing this task.  Delivered machine to Darla. 
They are unsure of when the machine will be
actually re-deployed (pending new hire).  They
will contact SRD when they are ready to place the
machine.
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Dale Goodell Jul 06, 2015 09:19 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Dale Goodell Jul 06, 2015 09:18 AM 
Machine is ready to take back to Darla.  Left her
a VM.
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Dale Goodell Jul 06, 2015 09:18 AM 
Worked through remaining items on setup checklist
(items 12-16).
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Dale Goodell Jul 02, 2015 04:01 PM 
Renamed machine, activated Windows, bound to MASH,
logged in as myself, verified studenttechs is
local admin, installed necessary drivers,
installed Sophos, ran Windows Update.
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Dale Goodell Jul 02, 2015 03:25 PM 
Added mash/campbeld as local admin.
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Dale Goodell Jul 02, 2015 03:24 PM 
In AD, moved the machine to
\facstaff\education\computers
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Dale Goodell Jul 02, 2015 03:21 PM 
Had Dyl image the machine; I will complete the
remaining items on the GFA PC Setups checklist.
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Dale Goodell Jul 02, 2015 10:08 AM 
Network errors when trying to image.  I am having
Dyl image the machine, and he will bring it back
to me to work through the checklist once imaging
is complete.
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Dale Goodell Jul 02, 2015 08:36 AM 
Task reassigned to Dale Goodell.
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Katie Halvorson Jul 02, 2015 07:56 AM 
****This is an email****
Good Morning~

We have a computer that needs to be wiped clean
and made ready for the next user.

UCS#20130730[Edit Inv], was assigned to Sue Thompson, it is
located in ED #202.

Thank you,

Darla
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