Service Request Ticket - # 57492

Service Request Information

CONTACT Name Morgan, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2015 09:58 AM
Department The Research Institute Phone 88754
Location Email morgans@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110710[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 3BH3PS1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office 2010 Pro Plus from P0085122 installed as Office 2007, transferred from 2008101 SPSS-PASW Statistics Base 17.0 and Custom Tables 17.0 with FREE UGRADES for BOTH to SPSS18 from P0071702, CorelDraw Graphics Suite X6 from VISA2013003881, NVivo v9 from P0084786

Wired NIC 18:03:73:50:6A:E2


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Jul 02, 2015 02:08 PM
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jul 02, 2015 02:08 PM
I updated it to the inventory too.

Completed !
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Ranjit Kayastha Jul 02, 2015 02:03 PM
The monitor 20060814[Edit Inv] is broken (It's in the Image Station now). 
It keeps turning off. Only opens for few second. So I brought the 
monitor and set up one another monitor 20060164[Edit Inv] over there. 
The DVI cables was also not working so I changed that too. 
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Ranjit Kayastha Jul 02, 2015 10:47 AM
Task reassigned to Ranjit Kayastha.
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Katie Halvorson Jul 02, 2015 09:58 AM
Her second monitor keeps turning off.  She has
tried moving the cables around and rematching the
screens but it just keeps turning off.  The power
button says it is on but nothing comes up.

She is around today before noon and then has lunch
and meetings.
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