Service Request Ticket - # 57509

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 06, 2015 03:52 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20071020[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet P4515x Laser Printer #CB516A#ABA
Serial No. n/a Location PDR

Model 1PCB516A Hostname mallard.wou.edu
Notes ADDED HP Laserjet P4515x Opt. 1,500 Sheet Tray #CB523A FROM p0067183 8/2008 PRINTER MAINT: Maint kit from P0086955 SEPT2012 SR48181; Transfer Roller Assembly #CB506-67903 from P0092445 NOV2013 SR52217; Maintenance Kit with fuser exchance from VISA2014004411 SR56074 FEB2015 Ink/Toner Refill

Wired NIC 00:1B:78:27:E1:84


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public

Entered by Date Memo
Zach Myers Jul 06, 2015 04:17 PM
Status changed from (1) Pending to (5) Completed
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Zach Myers Jul 06, 2015 04:17 PM
Supplies page said printer cartridge was dead, so 
she switched it for a new one and it worked fine 
afterwards.
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Zach Myers Jul 06, 2015 04:04 PM
Task reassigned to Zach Myers.
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Katie Halvorson Jul 06, 2015 03:52 PM
****This is an email****
Printer Mallard, 20071020[Edit Inv], has quacked up. Almost
no image and a 1¿ wide gray streak down the left
side. Before that it was printing out one or two
lines of gobbledeguke per page, for 500 pages!

 

I would put in a print cartridge but I think it is
more than that. My job before the 500 page fiasco
was successful but light. There have been no
indicator messages saying what the problem may be.
Mallard is our fast, high volume printer and is
used daily.

 

Printer Mallard resides in Rm 203 of the Cottage
(yes, a pond mate of Donald who had problems
earlier this morning).

 

Thank you for helping us with this.

 

Jan
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