Service Request Ticket - # 57515

Service Request Information

CONTACT Name Acar, Serra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 07, 2015 09:47 AM
Department The Research Institute Phone
Location Email acars@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140357[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MNP0N4DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from P0096004, SPSS Statistics Premium Faculty Pack from P0096007

Wired NIC AC:87:A3:0B:5D:F4


Wireless NIC D8:BB:2C:BA:62:1C


Bluetooth NIC D8:BB:2C:BA:62:1D

TECHS Submitted by Meghann Thilberg Contact mthilberg12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 07, 2015 11:22 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jul 07, 2015 11:22 AM 
Closing this task.  She was using wireless with
her MacBook Pro, so I onnected a cable to the wall
jack.  I sent a job to the B&W laserjet and it
printed as normal.  She also requested access to
TRI-Color, and this was also successful.
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Dale Goodell Jul 07, 2015 09:58 AM 
Called and talked with Serra; heading over there now.
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Dale Goodell Jul 07, 2015 09:57 AM 
Task reassigned to Dale Goodell.
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Meghann Thilberg Jul 07, 2015 09:47 AM 
her laptop needs to be connected to the printer
over in TRI 242. She called from ext. 88632 if you
have any more questions.
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