Service Request Ticket - # 57524

Service Request Information

CONTACT Name Harding, Carol   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 07, 2015 12:20 PM
Department Humanities Division Phone 88245
Location Email hardinc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20140676[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag Description Surface 3 64GB tablet with Type Cover& COMPLETE
Serial No. 031703751552 Location Going to PDR

CPU Quad Core Intel Atom x7-Z8700(2MB, 1.6GHz)


OS Windows 8.1 (32Bit) NOT PRO Software MS Office Pro Plus from XXX2014004298

Wireless NIC C0:33:5E:23:92:FF


Bluetooth NIC C0:33:5E:23:93:00

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 08, 2015 03:24 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jul 08, 2015 03:17 PM 
Delivered tablet to Mylissa Behling.
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Dale Goodell Jul 08, 2015 03:16 PM 
Copied Office 2013 shortcuts to the desktop by
logging in as the user "humanities".  These
shortcuts include Word, Excel and PowerPoint.
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Dale Goodell Jul 08, 2015 11:13 AM 
Troubleshooting -- Copy-Paste not working -- I
want to put shortcuts to Word, Excel and
PowerPoint on the desktop for all users.
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Dale Goodell Jul 08, 2015 10:48 AM 
Specifically, Office Pro Plus 2013 64-bit, to
match Windows 8.1 64-bit installed OS.
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Dale Goodell Jul 08, 2015 10:48 AM 
Installed Office Pro Plus 2013.  Restarting tablet
and waiting for updates to install.
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Megan Thibeault Jul 08, 2015 09:07 AM 
Task reassigned to Dale Goodell.
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Megan Thibeault Jul 08, 2015 09:07 AM 
Nick is off today-Dale can you work on getting
this task finished.
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John Rushing Jul 07, 2015 02:44 PM 
Nick went and got this from Mylisa Behling and is 
in the process of installing Office 2013 on it at 
his desk.
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Megan Thibeault Jul 07, 2015 01:36 PM 
Task reassigned to John Rushing.
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Megan Thibeault Jul 07, 2015 01:36 PM 
Priority changed from (3) Priority to (2) High Priority.
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Ryan Ripp Jul 07, 2015 12:20 PM 
Carol is having issues accessing Microsoft 360 
on the new department Surface tablet. When she 
signs in and opens up the program, it asks her 
to create a Microsoft Account. The Tablet is 
currently at Melissa's (her assistant I 
presume) desk over in HSS 313. She also noted 
that John Rushing was the one who originally 
set up the Surface, so any further questions 
could probably be directed towards him.
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