Service Request Ticket - # 57536

Service Request Information

CONTACT Name Lydum, Randi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 08, 2015 01:45 PM
Department Athletics Phone 88121
Location Email lydumr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20091640[Edit Inv] (opens in a new window) Bldg/Room AD 302A
Service Tag Description Xerox Phaser 3600DN Mono Laser Printer
Serial No. MHB867190 Location Sports Information

Model P3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, Printer maint:Xerox 3600 feed roller #JC97-02233A from VISA2015004713 replaced JUL2015 on SR57536 Ink/Toner Refill

Wired NIC 00:00:AA:BE:03:95

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Aug 11, 2015 03:07 PM 
Status changed from (3) Order in Process to (5) Completed
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Megan Thibeault Aug 11, 2015 03:07 PM 
bad sensor-fixed
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Dyl Karbia Aug 07, 2015 04:15 PM 
Task reassigned to Megan Eichler.
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Dyl Karbia Aug 07, 2015 11:46 AM 
I brought the printer to the office and it is on
Megan desk.
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Megan Thibeault Aug 07, 2015 09:23 AM 
Task reassigned to Dyl Karbia.
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Megan Thibeault Jul 09, 2015 10:39 AM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Jul 09, 2015 10:39 AM 
8598
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Dyl Karbia Jul 08, 2015 02:25 PM 
Task reassigned to Megan Eichler.
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Dyl Karbia Jul 08, 2015 02:24 PM 
I was able to get hold of Randi and troubleshoot
the problem with her network printer. I realize
tray two had a faulty roller that is causing the
jam. I reconfigure the printer to print from the
first tray and it works just fine.
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Dyl Karbia Jul 08, 2015 01:46 PM 
Task reassigned to Dyl Karbia.
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Ryan Ripp Jul 08, 2015 01:45 PM 
Randi just has a jammed printer over in Admin 302, 
has checked all the ports and it is still jammed.
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