Service Request Ticket - # 57538

Service Request Information

CONTACT Name Caceda, Carmen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 08, 2015 04:23 PM
Department College of Education Phone 88409
Location Email cacedac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120903[Edit Inv] (opens in a new window) Bldg/Room PDR PDR
Service Tag Description Apple MacBook Air 11-inch: 64GB #MD223LL/A
Serial No. C02KL3ZRDRV6 Location pdr pile

CPU Intel Core i5(1.7GHz, dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 for MAC std from P0090102, Camtasia for MAC v2.6 from VISA2013003817; TRANSFERRED to 20160904 from W#20120398 JUNE2013 SR50638 Telestream Screenflow 4 from VISA2012003385--UPGRADED to ScreenFlow 5 VISA2015005184 MAR2016--UPGRADED ScrenFlow 6 VISA2016006155 FEB2017

Wireless NIC 88:1F:A1:00:55:BA


Bluetooth NIC 88:1F:A1:00:55:BB

TECHS Submitted by Zach Myers Contact zmyers14@wou.edu 88925
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public
Entered by Date Memo
Nick Moore Jul 13, 2015 09:54 AM 
Status changed from (1) Pending to (5) Completed
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Nick Moore Jul 09, 2015 10:52 AM 
I believe I found the solution to the problem carmen is having. I 
need to bring the computer back to her to see if this solution will 
fix her issue or not. 

I left a VM letting her know about the situation. and that I 
needed to know a time that I can bring back the computer.
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Megan Thibeault Jul 09, 2015 10:11 AM 
Task reassigned to Nick Moore.
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Zach Myers Jul 08, 2015 04:23 PM 
Carmen came in earlier today having issues with her screenflow installation. 
Telestream had advised her to upgrade but she was unable to. Shandelle and I 
installed OSX 10.9.5 so she could install screenflow 5. 

The installation completed and I went over to her office to help her with some other 
issues. She is able to record and save lessons but hasn't figured out how to add 
audio yet. She is very frustrated with this program and has asked for it to be put on 
high priority, and she will be coming in at 9 tomorrow. I will not be here so I've 
put this into Megan's tasks.
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