Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Jennie	Date	Jul 09, 2015 08:47 AM
	Department	The Research Institute	Phone	88566
	Location		Email	smithjs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090798 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet Enterprise P3015dn Printer #CE528A#ABA
	Serial No.	VNBCB13547	Location	PDR
	Model	CE528A	Hostname	tri-business.wou.edu
	Notes		Ink/Toner Refill
	Wired NIC	18:A9:05:FD:36:F9

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jul 09, 2015 11:08 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Jul 09, 2015 11:08 AM	I was able to get hold of Jennie and help her resolve the problem she was encountering printing. I realize that Firefox was not up to date. Updating Firefox solve the problem.	Add Attachment
Ranjit Kayastha	Jul 09, 2015 10:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jul 09, 2015 10:57 AM	Completed !	Add Attachment
Ranjit Kayastha	Jul 09, 2015 10:57 AM	Firefox wasn't updated so it wasn't allowing to print emails and to change the printer properties.	Add Attachment
Katie Halvorson	Jul 09, 2015 10:45 AM	**This is an email** Just FYI - I not be available until 1pm today (but leave at 2pm) or after 8am tomorrow. Thanks.	Add Attachment
Ranjit Kayastha	Jul 09, 2015 10:27 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Katie Halvorson	Jul 09, 2015 08:48 AM	**This is an email** Sorry - it's 20090798. The printer seems fine for Banner printing.	Add Attachment
Katie Halvorson	Jul 09, 2015 08:48 AM	**This is an email** Krusty-TR-TRI-Business (WOU-TR-HP3) Thanks!	Add Attachment
Katie Halvorson	Jul 09, 2015 08:47 AM	**This is an email** UCS- I'm having problems right now when I try to print things if I want to change the orientation. Sometimes it won't let me print and other times I can only print landscape. This just started a couple days ago. Thanks, Jennie	Add Attachment