Service Request Ticket

Service Request Information

CONTACT	Name	Denton, Jeff	Date	Jul 09, 2015 10:38 AM
	Department	The Research Institute	Phone	89205
	Location		Email	dentonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101292 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	29WZHQ1	Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	29WZHQ1	Location	008(Underneath the standup desk)
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A1:8A:81

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Nick Moore	Jul 09, 2015 11:14 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Nick Moore	Jul 09, 2015 11:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jul 09, 2015 11:10 AM	Completed !	Add Attachment
Ranjit Kayastha	Jul 09, 2015 11:10 AM	Added him to Administrator.	Add Attachment
Katie Halvorson	Jul 09, 2015 10:38 AM	**This is an email** Hello, We have a new student worker who needs admin access to his campus machine 20101292. He needs to be able to install some new software. His WOU email is cstanavige12@mail.wou.edu. Thanks and please let me know if you have any questions. Jeff Denton	Add Attachment