Service Request Ticket - # 57545

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 09, 2015 12:58 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20100962[Edit Inv] (opens in a new window) Bldg/Room WUC 111
Service Tag Description Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
Serial No. S200RK102540 Location B2*

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:88:B1:52

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jul 09, 2015 01:23 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jul 09, 2015 01:23 PM 
The thin client was not seeing the certificates 
so it was getting and HTTPS error when logging in.

I removed the device from the Teradici server, 
performed a factory reset and then added it back 
to the Teradici server.  The VDI station is now 
back up and running.
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John Rushing Jul 09, 2015 12:58 PM 
The thin client W#20100962[Edit Inv] is not connecting to 
the VDI server.
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