Service Request Ticket - # 57546

Service Request Ticket - # 57546

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Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Jul 09, 2015 01:21 PM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110893 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2BX65V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446; TRANSFER from W#20090516: FileMaker Pro 9 Advanced from P0066371, Adobe Web Premium CS5.5 WIN from P0084715
	Wired NIC	18:03:73:25:1D:A7

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jul 13, 2015 03:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jul 13, 2015 03:17 PM	Completed troubleshooting the machine blew some dust from the machine bust that did not solve the problem. John suggested switching mother board form one of the same model. Doing that resolved the problem. Return the machine to the owner.	Add Attachment
Dyl Karbia	Jul 10, 2015 08:34 AM	I was able to get hold of Kimber and give her a loaner to used while troubleshooting he machine.	Add Attachment
Dyl Karbia	Jul 09, 2015 04:59 PM	Task reassigned to Dyl Karbia.	Add Attachment
Ranjit Kayastha	Jul 09, 2015 03:10 PM	The fan runs non stop. It never stops.	Add Attachment
Ranjit Kayastha	Jul 09, 2015 03:01 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Jul 09, 2015 03:01 PM	I went to her office and bring 20110893 pc. She said she doesn't needs a loaner for today but if this pc is not fixed till tomorrow she will be needing a loaner pc. The pc is at Desktop Support 1. I checked the pc, did diagnostics too. Everything looks fine.	Add Attachment
Ranjit Kayastha	Jul 09, 2015 01:31 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Katie Halvorson	Jul 09, 2015 01:21 PM	She's in no hurry to have this looked at right away but she had her computer looked at about a month ago and they took the computer because they thought it might be a virus that was having the issue and ever since she's had it back, the fan won't stop running. She turns it off before she goes home and it stops then but it always just runs when the computer is on. She's worried it might be indicator of something else.	Add Attachment