Service Request Ticket

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Service Request Information

CONTACT	Name	Anonson, Hannah	Date	Jul 10, 2015 10:43 AM
	Department	The Research Institute	Phone	88574
	Location		Email	anonsonh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140494 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MPD337DV30	Location	PDR Pile - Hard Drive Removed
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from XXXX2014004298,
	Wired NIC	D0:A6:37:E7:A4:84
	Wireless NIC	AC:87:A3:37:10:CA
	Bluetooth NIC	D0:A6:37:E7:A4:85

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jul 14, 2015 08:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jul 14, 2015 08:10 AM	Called Hannah and she said it was back up and working now. She rebooted into safe mode and then shut it down for the night. When she came in today it booted up fast and all applications have been responding normally.	Add Attachment
Megan Thibeault	Jul 14, 2015 07:50 AM	Task reassigned to John Rushing.	Add Attachment
Katie Halvorson	Jul 13, 2015 03:57 PM	She got the profile loaded but apps aren't working and super pixely. She did a shift restart on her apple.	Add Attachment
Katie Halvorson	Jul 13, 2015 03:50 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Jul 13, 2015 03:50 PM	She is in at 8 tomorrow and leaves at 430 today. She has a bunch of work to do with deadlines and would like if someone could come first thing in the morning tomorrow.	Add Attachment
Katie Halvorson	Jul 13, 2015 02:57 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Jul 13, 2015 02:57 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jul 13, 2015 02:57 PM	Computer crashed again and it won't load again. It is at grey screen with a bar loading for the last 45mins after she tried to restart. She is in meeting across the hall but door is open for someone to come take a look.	Add Attachment
Ranjit Kayastha	Jul 10, 2015 11:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jul 10, 2015 11:15 AM	Done.	Add Attachment
Ranjit Kayastha	Jul 10, 2015 10:49 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ryan Ripp	Jul 10, 2015 10:43 AM	Hannah has tried restarting the computer several times, and it is unfortunately still stuck on the boot up screen. Her contact number is (88574), and she would like a technician to please head over and troubleshoot the issue.	Add Attachment