Service Request Ticket - # 57552

Service Request Information

CONTACT Name Milligan, Lucinda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 10, 2015 01:08 PM
Department Graduate Studies Phone 88486
Location Email milliganl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101374[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 341XJQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080862 installed as Office Pro Plus 2007, Hummingbird BiQuery, and Secure FTP w/ AP/ACH Profile

Wired NIC BC:30:5B:DD:D7:39

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact cbuehler10@wou.edu

Tracking

Entered by Date Memo
Claire Buehler
Email

Public
Entered by Date Memo
Claire Buehler Jul 10, 2015 03:19 PM 
Status changed from (1) Pending to (5) Completed
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Claire Buehler Jul 10, 2015 03:19 PM 
Task reassigned to Claire Buehler.
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Claire Buehler Jul 10, 2015 03:18 PM 
Nick and I went over and a virus scan. After we 
deleted the items and deleted her history it was 
all better!
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Kevin Thibeault Jul 10, 2015 01:08 PM 
She called in stating that she was on the WOU
webpage and was trying to a link off the homepage
but she received a Security Breach Error message.
She is emailing a screen shot of her problem. She
would like someone to come take a look at it and
will be in her office from 2-5pm today.
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