Service Request Ticket - # 57555

Service Request Information

CONTACT Name Ulveland, Dana R.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 10, 2015 04:03 PM
Department Education & Leadership Phone 88039
Location Email ulvelad@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20131028[Edit Inv] (opens in a new window) Bldg/Room NONE
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR210F8J7 Location Going to PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155;MAC OS app via VPP Managed distribution to Apple ID for work and home use-- Apple Final Cut Pro v10.2.3 VISA2015005237, Apple Logic Pro X v10.2.2 VISA2015005360,

Wired NIC 68:5B:35:D5:7C:22


Wireless NIC 88:63:DF:8C:1A:9F


Bluetooth NIC 88:63:DF:8C:1A:A0


TECHS Submitted by Dale Goodell Contact goodeld@wou.edu 88122
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Jul 16, 2015 01:13 PM
Status changed from (2) Scheduled to (5) Completed
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Dale Goodell Jul 16, 2015 01:13 PM
Finally, this task is complete!  Brought old
equipment back to UCS and updated inventory. 
Removed from AD.
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Dale Goodell Jul 15, 2015 02:04 PM
This is an email:

Dana:

The printer installs were all successful and I
tested each printer. I plugged your yellow
ethernet cable back into your old machine.  I just
need to come back to collect your old box.

Let me know when a good time tomorrow (Thursday)
will be for me to come to collect your old machine
and please let me know if you need any assistance
with the data migration.

Thanks,

-Dale 
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Dale Goodell Jul 15, 2015 02:00 PM
Update: Printer drivers installed; he has
successfully logged in; his data migration is
still in progress; I will follow-up with him
tomorrow morning (Thursday).
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Dale Goodell Jul 15, 2015 11:22 AM
To document software setup for this machine:
This machine was not imaged; it had Mavericks
installed.  He may choose to upgrade to Yosemite
on his own.  Software I installed: OS updates;
Flash; Java; Shockwave; Silverlight; Browser
updates for Safari, Firefox, Chrome; MS Office
2011 and updates; Acrobat Reader.
I did not install Munki, as I was told it is no
longer in use.
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Dale Goodell Jul 15, 2015 10:56 AM
New machine delivered.  I will need to follow-up
(scheduled for 1 pm on 7/15/15).  At present, his
wired connection is with his old machine, as data
migration is in progress (very large amount of
data).  At follow-up meeting, I will:
- Connect ethernet cable and turn wifi off.
- Install printers.
- Collect old equipment.
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Dale Goodell Jul 14, 2015 03:16 PM
Status changed from (1) Pending to (2) Scheduled
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Dale Goodell Jul 14, 2015 03:16 PM
Delivery scheduled for Wednesday, 7/15, 9:30 am.
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Dale Goodell Jul 14, 2015 03:15 PM
This is an email:

Dana:
9:30 tomorrow (Wednesday) is perfect!  See you then.
-Dale 
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Dale Goodell Jul 14, 2015 03:14 PM
This is an email:

Hi a Dale,

I can be in my office tomorrow morning (Wednesday)
by 9:30. Would that
work for you?

Regards,

Dana
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Dale Goodell Jul 14, 2015 11:56 AM
UCSADMIN login created; named W20131028; bound to
MASH; studenttechs added as local admins; moved in
AD to \facstaff\education\computers.
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Dale Goodell Jul 14, 2015 11:01 AM
Called; left VM.  Also sent the following email:

Dana:

Per my voice mail message --

I'm working on the setup of your new iMac and I
expect to have it ready to deliver sometime today
(Tuesday).  Please reply to this email at your
earliest convenience and let me know some times
either today or Wednesday when you can be
available for me to deliver and setup.

Also, at the time I setup your new machine, I'll
work on backing up your files to your H: network
drive.

-Dale 
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Dale Goodell Jul 14, 2015 10:46 AM
Task reassigned to Dale Goodell.
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Sarah Pettigrew Jul 13, 2015 03:12 PM
Priority changed from (3) Priority to (2) High Priority.
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Sarah Pettigrew Jul 13, 2015 03:12 PM
Priority changed from (3) Priority to (2) High Priority.
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Sarah Pettigrew Jul 13, 2015 03:12 PM
NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered t 
Dana Ulveland in ED 237. The WOU # of the new computer is 
20131028[Edit Inv] and the old computer is 20091458[Edit Inv]. The new equipment 
is on the counter in ITC 008.
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Tricia Flaherty Jul 13, 2015 01:49 PM
I have sent him an email since he is tenure track
with the standard laptop and desktop options with
both OSes as soon as I hear back I will get the
new computer or laptop going out to him.  
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Dale Goodell Jul 13, 2015 08:00 AM
For his GFA replacement, he would like an iMac.
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Dale Goodell Jul 10, 2015 04:03 PM
WOU # 20091458[Edit Inv] is out of warranty and should be
replaced with a GFA upgrade.
He has a second monitor (Dell) that he would like
to keep.  He has supplied his own personal adapter
cable between the iMac and the Dell monitor, which
he should keep.
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