Service Request Ticket - # 57557

Service Request Ticket - # 57557

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Service Request Information

CONTACT	Name	Mueller-Warrant, Piper	Date	Jul 13, 2015 07:56 AM
	Department	College of Liberal Arts and Sciences	Phone	88859
	Location		Email	muellerp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	cbuehler10@wou.edu

Tracking

Entered by	Date	Memo
Claire Buehler			Email Public
Entered by	Date	Memo
Claire Buehler	Jul 13, 2015 09:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Claire Buehler	Jul 13, 2015 09:16 AM	Cleaned the Memory and blew out the dust and it is working properly again. Since it is a specialized computer I did not run any updates for I did not want to interfere with its job.	Add Attachment
Claire Buehler	Jul 13, 2015 08:58 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Claire Buehler	Jul 13, 2015 08:58 AM	I went and picked it up It is now by where I sit	Add Attachment
Claire Buehler	Jul 13, 2015 08:29 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Claire Buehler	Jul 13, 2015 08:29 AM	I sent them an email asking when the room will be unlocked or when someone will be present to unlock it for me.	Add Attachment
Claire Buehler	Jul 13, 2015 08:24 AM	Task reassigned to Claire Buehler.	Add Attachment
Claire Buehler	Jul 13, 2015 08:24 AM	room was locked at 8:20am and no one was in the building to unlock it. I will head back later when someone is in the building.	Add Attachment
Katie Halvorson	Jul 13, 2015 07:56 AM	**This is an email** Hello, We have a computer that is having trouble booting up, and makes a weird/ loud noise, then doesn't seem to do much of anything beyond that. It is on a cart in NS 202, and is used with a microscope camera & special programs. I've checked the cables, & I plugged the monitor into another computer to make sure it's not the problem. Its WOU # 201001138, and it's on "Cart A" in NS 202. Can someone take a look at it please? -Piper	Add Attachment