Service Request Ticket - # 57565

Service Request Ticket - # 57565

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Service Request Information

CONTACT	Name	Mayhead, Molly	Date	Jul 13, 2015 11:58 AM
	Department	Humanities Division	Phone	88536
	Location		Email	mayheam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130894 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43M9V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43M9V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:8C:B6

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jul 21, 2015 10:32 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Jul 21, 2015 10:32 AM	delivered on 7/21/2015	Add Attachment
John Rushing	Jul 21, 2015 08:09 AM	added to Humanities AD group	Add Attachment
John Rushing	Jul 17, 2015 08:33 AM	Delivery scheduled for 7/21/2015 at 9am	Add Attachment
John Rushing	Jul 16, 2015 07:51 AM	Sent email to setup delivery time.	Add Attachment
John Rushing	Jul 16, 2015 07:45 AM	Task reassigned to John Rushing.	Add Attachment
Ranjit Kayastha	Jul 15, 2015 01:27 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 15, 2015 01:27 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 15, 2015 01:27 PM	******************************************************************** Please join to AD and ready to Deploy ********************************************************************	Add Attachment
Ranjit Kayastha	Jul 14, 2015 01:53 PM	Task reassigned to New Equip. Setup.	Add Attachment
Ranjit Kayastha	Jul 14, 2015 01:08 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Sarah Pettigrew	Jul 13, 2015 12:49 PM	Please contact Molly Mayhead by email when asking for setup days and times.	Add Attachment
Sarah Pettigrew	Jul 13, 2015 11:58 AM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Molly Mayhead in HSS 116. The WOU # of the new computer is 20130894 and the new monitor is 20130971. The WOU # of the old computer is 20091308 and the old monitor is 20091380. The new equipment is on the GFA shelf in the hallway.	Add Attachment