Service Request Ticket

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Service Request Information

CONTACT	Name	Darden, Vicki	Date	Jul 13, 2015 01:37 PM
	Department	Deaf Studies and Professional Studies	Phone	88803
	Location		Email	dardenv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131016 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR20ZF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155, Screemflow v4.5; CAMTASIA for Mac v3 VISA2017007245 MARCH2018;
	Wired NIC	68:5B:35:D4:26:20
	Wireless NIC	88:63:DF:8C:13:65
	Bluetooth NIC	88:63:DF:8C:13:66

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Kevin Thibeault	Nov 03, 2015 08:28 AM	Task reassigned to Self Resolved.	Add Attachment
Kevin Thibeault	Nov 03, 2015 08:28 AM	Task reassigned to Self Resolved.	Add Attachment
Kevin Thibeault	Nov 03, 2015 08:28 AM	Still haven't heard a response, closing this ticket under Self Resolved	Add Attachment
Katie Halvorson	Oct 29, 2015 03:58 PM	**This is an email** Hi there, There is currently an open service request for you about setting up a printer and getting connected to remote desktop. We would like to know your availability so we can come and finish this and close the ticket! If you have wanting to close the ticket, let us know as well. Thanks!	Add Attachment
Megan Thibeault	Oct 29, 2015 09:01 AM	please send an email and if we don't hear back by Monday 11/2/15 we will close this ticket.	Add Attachment
Kevin Thibeault	Oct 23, 2015 11:34 AM	Called and left VM asking if she still needed assistance and asking her to give us a call back to let us know either way.	Add Attachment
Katie Halvorson	Oct 16, 2015 09:58 AM	Left VM asking for availability and that the ticket is still open.	Add Attachment
Jessie Bergantinos	Oct 12, 2015 04:32 PM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Kevin Thibeault	Oct 12, 2015 03:30 PM	Left VM	Add Attachment
Katie Halvorson	Oct 06, 2015 04:06 PM	left vm asking about availability.	Add Attachment
Megan Thibeault	Oct 06, 2015 03:48 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Oct 06, 2015 03:48 PM	please contact to find out when we can next assist her	Add Attachment
Ruby Tidwell	Oct 06, 2015 01:38 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Oct 06, 2015 01:38 PM	Mapped her I Drive, helped with iTunes, and added Scooter. She still needs to have one more printer set up (ol-blue on Krusty) and help logging in remotely to her iMac	Add Attachment
Ruby Tidwell	Oct 06, 2015 12:58 PM	Current Problems: Help with remoting in to her desktop Connecting her desktop to printer iTunes account reset Access to I Drive	Add Attachment
Ruby Tidwell	Oct 06, 2015 12:57 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Kevin Thibeault	Oct 02, 2015 01:52 PM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Oct 02, 2015 01:37 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kevin Thibeault	Oct 02, 2015 01:37 PM	She is available Monday from 12-3 and All day Tuesday except from 9-10,10:30-12, and 3-5.	Add Attachment
Megan Thibeault	Oct 02, 2015 12:55 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Oct 02, 2015 12:55 PM	please get new time for techs to come by	Add Attachment
Katie Halvorson	Oct 02, 2015 09:16 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 02, 2015 09:16 AM	She called to say she is in till noon today.	Add Attachment
Megan Thibeault	Sep 30, 2015 10:44 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Sep 30, 2015 10:44 AM	Please assist Vicki with getting her personal laptop wifi, and getting her work station setup to the office printer. Availability:call to see, she should be around until 2:30.	Add Attachment
Kevin Thibeault	Sep 18, 2015 01:40 PM	Task reassigned to Self Resolved.	Add Attachment
Kevin Thibeault	Sep 18, 2015 01:40 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Kevin Thibeault	Sep 18, 2015 01:40 PM	I called Vicki and let her know that she cannot remote in from her house computer to her MAC at school. I told her if she wanted some network drives from her computer we could install VMHorizon client for her.	Add Attachment
Kevin Thibeault	Sep 16, 2015 09:22 AM	She is going to call in later today	Add Attachment
Kevin Thibeault	Sep 09, 2015 03:48 PM	Left VM	Add Attachment
John Rushing	Sep 09, 2015 03:22 PM	Task reassigned to Service Request Desk.	Add Attachment
John Rushing	Aug 20, 2015 12:50 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
John Rushing	Aug 10, 2015 08:33 AM	left VM to see if she was still having any issues remoting in.	Add Attachment
John Rushing	Jul 31, 2015 11:31 AM	Send email on 7/30 and left VM on 7/31	Add Attachment
Nick Moore	Jul 30, 2015 03:20 PM	Task reassigned to John Rushing.	Add Attachment
Nick Moore	Jul 30, 2015 03:19 PM	Task reassigned to Megan Eichler.	Add Attachment
Nick Moore	Jul 30, 2015 03:19 PM	I have given her admin rights. But she needs some help with remoting into her office computer from home.	Add Attachment
Katie Halvorson	Jul 30, 2015 01:43 PM	She is in till 215-315.	Add Attachment
Dyl Karbia	Jul 28, 2015 08:11 AM	Left VM	Add Attachment
Nick Moore	Jul 24, 2015 02:01 PM	**This is an incoming and outgoing email** Any time is fine. And any tech can give you admin rights. So whatever time works best for you is good for us. On Friday, July 24, 2015, Vicki Darden wrote: Hi NIck, Apparently I have to make an appointment with you to come by and give me admin rights while I am there. I should be in the office next week, is any specific time better than another? v	Add Attachment
Nick Moore	Jul 24, 2015 11:17 AM	**This is an outgoing email** Hi Vicki, We were just following up with you regarding a service request that we have for you. (#57566) Description: admin rights We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Nick Moore	Add Attachment Public
Nick Moore	Jul 24, 2015 11:17 AM	left VM	Add Attachment
Nick Moore	Jul 20, 2015 11:16 AM	Left a VM	Add Attachment
Nick Moore	Jul 17, 2015 09:49 AM	**This is an outgoing email** Hi Vicki, We were just following up with you regarding a service request that we have for you. (#57566) Description: admin rights We were wondering if we could schedule a time for a tech to come over and give you admin rights. Claire and I came over to your office yesterday to see what the issue was. We were able to fixed the other issues the computer was having when Zach was looking at it. We can now give you admin rights without having to bring the computer back to the office, but we do need to have you logged on to give them. Thanks, Nick Moore	Add Attachment Public
Nick Moore	Jul 16, 2015 11:41 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Nick Moore	Jul 16, 2015 11:41 AM	student techs was misspelled in the active directory. and the ucsadmin password was Li0nstigersNbe@rs, I updated the password and fixed the spelling of studenttechs. We need her to be in the office to giver her admin rights but it should be relatively straight to the point now. I had to restart her computer to log into the ucsadmin profile.	Add Attachment
Zach Myers	Jul 13, 2015 02:23 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Zach Myers	Jul 13, 2015 02:23 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Jul 13, 2015 02:23 PM	My account is not an admin on her computer and I cannot access ucsadmin, so we need to bring it back to the office. She wants us to wait until she calls and sets up a time to do it, though.	Add Attachment
Zach Myers	Jul 13, 2015 02:00 PM	Task reassigned to Zach Myers.	Add Attachment
Katie Halvorson	Jul 13, 2015 01:38 PM	88803	Add Attachment
Katie Halvorson	Jul 13, 2015 01:37 PM	She would like to update things on her computer and needs admin rights. She is around till 3 today.	Add Attachment