Service Request Ticket

Service Request Information

CONTACT	Name	Poole, Jesse	Date	Jul 14, 2015 11:04 AM
	Department	Student Success & Advising Office	Phone	88083
	Location		Email	poolej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130050 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL133982E	Location	PDR
	Model	ColorQube 8870	Hostname	learninglab.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.64.24 Metered Code: 0598	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:1E:8A:39

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	cbuehler10@wou.edu

Entered by	Date	Memo
Claire Buehler			Email Public
Entered by	Date	Memo
Claire Buehler	Jul 14, 2015 11:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jul 14, 2015 11:22 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Claire Buehler	Jul 14, 2015 11:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Claire Buehler	Jul 14, 2015 11:21 AM	Task reassigned to Claire Buehler.	Add Attachment
Claire Buehler	Jul 14, 2015 11:20 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Jul 14, 2015 11:18 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ryan Ripp	Jul 14, 2015 11:04 AM	Jesse is having some issues with the office printer over in APSC 401. Whenever he tries to access the printer query, it registers the error "Status Access Denied", and causes the printer to malfunction. The number that he would like to be contacted by is at the main desk in the office (88428).	Add Attachment