Service Request Ticket

Service Request Information

CONTACT	Name	Guthrie, Marshall	Date	Jul 14, 2015 11:06 AM
	Department	Student Enrichment Program	Phone	88168
	Location		Email	guthriem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110221 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	90MQZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007
	Wired NIC	18:03:73:B0:E2:D9

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jul 14, 2015 01:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jul 14, 2015 01:38 PM	I was able to get hold of Marshall and completed the installs of Blumen software on his system. We tested the software upon completion and it work just fine.	Add Attachment
Dyl Karbia	Jul 14, 2015 11:43 AM	I was able to get hold of Marshall and he said 1:00pm would be the best time to meet.	Add Attachment
Ranjit Kayastha	Jul 14, 2015 11:24 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ranjit Kayastha	Jul 14, 2015 11:18 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ryan Ripp	Jul 14, 2015 11:06 AM	**This is an email** Hi, I'd like to have the Blumen TRIO Database software installed to computer 20110221. The install disk should be housed at UCS. Also, for the same computer (20110221), I recently has the OS reinstalled due to sluggishness, but I'm still experience some performance issues. I'm wondering if someone could take a look at it and determine if that is something that moving up from 4gb of memory would fix, or if I need to be looking at a different PC. Thanks, Marshall	Add Attachment