Service Request Ticket

Service Request Information

CONTACT	Name	DeNoyer, Sue	Date	Jul 15, 2015 10:00 AM
	Department	College of Liberal Arts and Sciences	Phone	88690
	Location		Email	denoyes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110311 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4510/DT Laser Printer
	Serial No.	ART388077	Location	PDR
	Model	4510/DT	Hostname	laven.wou.edu
	Notes	45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, NOT STUDENT TECH Printer Maint: Maint Kit from VISA2014004539 SR56486; Maint Kit (110 V) from VISA2015004754 SR57941 SEPT2015; Feed Roller Kit from VISA2015004895 SR58733 NOV2015; Transfer roll from VISA2015004896 SR58733 NOV2015; Maint Kit, Feed Roll Kit, Transfer Roll from VISA2015004913 SR58733 DEC2015; Guide Assembly from VISA2015004953 SR58733 DEC2015	Ink/Toner Refill
	Wired NIC	00:00:AA:FA:60:01

TECHS	Submitted by	Emily Watson	Contact	ewatson13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Jul 15, 2015 12:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jul 15, 2015 12:37 PM	Completed !	Add Attachment
Ranjit Kayastha	Jul 15, 2015 12:37 PM	It was showing error message "fuser Failure". I just took out the fuser and put it back in and it's working now. The fuser installation date was Jan 1, 2000 and still has 103216 estimated pages remaining to print and life remaining is still 50% so I think the fuser is all good.	Add Attachment
Ranjit Kayastha	Jul 15, 2015 10:10 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Emily Watson	Jul 15, 2015 10:00 AM	MA 219- Printer error message about failed fuser in Maaske Hall. Unable to print. Availability: Anytime	Add Attachment