Service Request Ticket

Service Request Information

CONTACT	Name	Peterson, Lauren	Date	Jul 15, 2015 04:29 PM
	Department	The Research Institute	Phone	88138
	Location		Email	petersonls@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100329 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo
	Serial No.	W804200EATP	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), AND Microsoft Office for Mac 20111 installed as 2008 from P0077403; Finale 2014c - use seat site license
	Wired NIC	C8:BC:C8:9B:27:7A
	Wireless NIC	F0:B4:79:15:07:09
	Bluetooth NIC	F0:B4:79:07:C7:EB

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	cbuehler10@wou.edu

Entered by	Date	Memo
Claire Buehler			Email Public
Entered by	Date	Memo
Claire Buehler	Jul 16, 2015 09:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Claire Buehler	Jul 16, 2015 09:28 AM	printer problem fixed.	Add Attachment
Claire Buehler	Jul 16, 2015 08:21 AM	Left a VM and sent an email.	Add Attachment
Claire Buehler	Jul 16, 2015 08:19 AM	Task reassigned to Claire Buehler.	Add Attachment
Ryan Ripp	Jul 15, 2015 04:29 PM	Lauren is unable to add any printers to her loaner computer over in Todd 211. She would greatly appreciate if someone could give her a call at (88138) to discuss a solution.	Add Attachment