Service Request Ticket - # 57602

Service Request Information

CONTACT Name Mueller-Warrant, Piper   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 16, 2015 03:14 PM
Department College of Liberal Arts and Sciences Phone 88859
Location Email muellerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130896[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43C9V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43C9V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A6:8A:BA


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Jul 30, 2015 02:06 PM
Status changed from (6) Ready to Deliver to (5) Completed
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John Rushing Jul 30, 2015 02:06 PM
Delivered on 7/30/15
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John Rushing Jul 29, 2015 03:00 PM
Delivery scheduled for 7/30/2015 at 1pm
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John Rushing Jul 28, 2015 12:51 PM
I'll touch bases with you next week. I'm out this 
week thru Friday.

Thanks-
Piper
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John Rushing Jul 21, 2015 07:58 AM
Emailed Piper to setup delivery time.
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John Rushing Jul 21, 2015 07:58 AM
Status changed from (1) Pending to (6) Ready to Deliver
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John Rushing Jul 21, 2015 07:49 AM
Flux and Nanny for Google Chrome have been 
installed
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John Rushing Jul 20, 2015 10:28 AM
Installed
-Picasa
-Adobe Reader
-Firefox
-Leechblock for Firefox
-Chrome
-Internet Explorer
-Vernier Logger Pro
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John Rushing Jul 20, 2015 09:06 AM
Joined computer to domain, added muellerp as an 
admin, Moved computer in AD to Natural Science.
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John Rushing Jul 17, 2015 05:00 PM
Installing Standard staff image.
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Sarah Pettigrew Jul 16, 2015 03:47 PM
Task reassigned to John Rushing.
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Sarah Pettigrew Jul 16, 2015 03:14 PM
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Piper Mueller-
Warrant in NS 121. The WOU # of the new computer is 20130896[Edit Inv] and the new monitor is 20130973[Edit Inv]. The 
WOU # of the old computer is 20090551[Edit Inv] and the old monitor is 20090628[Edit Inv].

The following is an email from Piper about her needs for this station:
"I would like to have admin access on my new computer. 
Is there a way I can export all of my bookmarks off of the old computer & import to the new one?
I also have a list of software that I use that I'd like to have transferred on to the new computer:
-Picasa
-Flux
-Adobe Reader
-Firefox
-Leechblock for Firefox
-Chrome
-Chrome Nanny
-Internet Explorer
-Vernier Logger Pro
-Roxio Creator DE
-Lumenera Infinity v. 6.5
I'm around this week but I'll be off campus next week. We could also do the tradeout later in the summer."

As the current station is operating off of XP it needs to be replaced as soon as possible.
The new equipment is on the GFA shelf in the hallway.
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