picked up loaner laptop 20110556 when I delivered 
her new laptop.  Inventory has been updated.

Task reassigned to UCS Tech.

This Loaner can be picked up Monday afternoon
after 1 o'clock. She would like to get a phone
call first to verify she is in.

Task reassigned to Service Request Desk.

Can you contact Amy again, no one took this out of
waiting for contact so this didnt get completed
yesterday

Task reassigned to UCS Tech.

****This is an email****
Hi UCS,

I am still using the loaner hard drive because I
don't have another computer at this time.  It is
my understanding that a laptop has been ordered
for me.  I don't know when it is due to arrive.

Thank you for allowing me use the hard drive.

Amy

Task reassigned to Service Request Desk.

Called Amy and left a VM asking if she was 
still on campus and in possession of the loaner 
laptop. And if so, where she was with ordering 
a new one through her department for our 
records on this ticket.

Task reassigned to UCS Tech.

****This is an outgoing email****
Hi Amy,

hope you had a nice trip!

We were just following up with you regarding a service request that 
we have for you.  (#57609)

Description: Error: 'No Boot Device Found'

We were wondering if you have had a chance to speak with the 
proper people on your end yet? If not no worries we hope the 
computer is running well and hope to resolve this at your earliest 
convenience.

Thanks,
Nick Moore

I delivered the computer back to Amy she said she would be in 
contact with the person for buying a new computer. I told her 
she could use this hard drive until we have found the solution for 
the broken one. 

W#20131311 is sitting on the top of my desk

her computer blue screened. I brought it back to the office to test it 
further but it seems that the hdd has failed. diagnostics didn't show 
anything wrong though. I am going to try a reimage of the drive.

Status changed from (1) Pending to (5) Completed

Amy just called to let us know that the problem is 
persisting.

Amy is having troubles turning on her laptop, 
as it is reading the errors "Media Test 
Failure" and "No Boot Device Found". She would 
like someone to go take a look as soon as 
possible, but she will be in her office until 
5:00pm today.