Service Request Ticket

Service Request Information

CONTACT	Name	Freeborn, Laura	Date	Jul 17, 2015 11:05 AM
	Department	Campus Public Safety	Phone	88267
	Location		Email	freebornl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110830 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GH45V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:32:84

TECHS	Submitted by	Dale Goodell	Contact	goodeld@wou.edu	88122
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 21, 2015 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 20, 2015 03:49 PM	Windows Updates complete. Installed ZScope software for DMV records access; need to further configure this, as we are unable to connect.	Add Attachment
Dale Goodell	Jul 20, 2015 02:01 PM	Machine imaged; renamed to W20110830; bound to MASH; moved to \facstaff\Business Office\Computers; studenttechs already added as local admins; added freebornl as local admin; ran gpupdate /force; Device Manager OK; installed Sophos; updated browsers and apps.	Add Attachment
Dale Goodell	Jul 17, 2015 04:30 PM	Loaner machine in place. She is running a program called zScope Classic for use with DMV. I copied the files from the C: drive.	Add Attachment
Dale Goodell	Jul 17, 2015 11:05 AM	Machine is generally slow when Laura is logged in. There had apparently been viruses and malware removed at or about the time she started work in February 2015. I am taking her a loaner machine, WOU # 20091020.	Add Attachment