Service Request Ticket

Service Request Information

CONTACT	Name	Eyo, Affiong	Date	Jul 20, 2015 09:50 AM
	Department	Multicultural Student Services	Phone	88834
	Location		Email	eyoa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121296 (opens in a new window)	Bldg/Room	ITC 003D
	Service Tag		Description	Apple iMac 27-inch, Intel i5 2.9GHz Quad #Z0MR
	Serial No.	D25KW056DNMN	Location	Storage in 003
	CPU	Intel Core i5(2.9GHz, 6MB L3)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0090672, Adobe CS6 Design&Web Prem MAC from P0090672
	Wired NIC	10:DD:B1:D4:25:F4
	Wireless NIC	EC:35:86:48:12:80
	Bluetooth NIC	EC:35:86:48:12:81

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Jul 20, 2015 11:16 AM	Task reassigned to Nick Moore.	Add Attachment
Nick Moore	Jul 20, 2015 11:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Jul 20, 2015 11:16 AM	we were able to fix this by making it a log in item in system preferences.	Add Attachment
Katie Halvorson	Jul 20, 2015 10:13 AM	She called and said she is back in the office now.	Add Attachment
Nick Moore	Jul 20, 2015 10:11 AM	Affi was out of the office. we will get a call when she is back in the office.	Add Attachment
Katie Halvorson	Jul 20, 2015 09:50 AM	Everytime her student worker logs onto the computer, she has to map her drives (I: drive specifically). It doesn't do it automatically when she logs onto the mac. Admins rights also needs to be added to this computer by either Affie or the director so they can download software. Computer is in MSSP office.	Add Attachment