Service Request Ticket

Service Request Information

CONTACT	Name	Brownell, Cori	Date	Jul 20, 2015 02:31 PM
	Department	The Research Institute	Phone	88815
	Location		Email	brownec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130035 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	F56V7Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APR2018 SR#67221;
	Wired NIC	B8:CA:3A:A2:E3:8C

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jul 21, 2015 08:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jul 21, 2015 08:58 AM	I was able to get hold of Corinne and realize the issue she was encountering accessing the department printer was due to the code. Adding the right code in the printer solve the problem.	Add Attachment
Dyl Karbia	Jul 20, 2015 02:41 PM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Jul 20, 2015 02:31 PM	**This is an email** I'm not getting error msg. or "sent to the printer"...just nothing. The copier is "TR-TRIColor on Krusty". It's too heavy to move to see the sticker on the back. If you need me to find out I can do some research. Thanks! Cori Brownell	Add Attachment
Katie Halvorson	Jul 20, 2015 02:31 PM	**This is an email** Hi, I am having trouble with my documents not printing. Can someone come see why the computer is not speaking with the printer? I will be available tomorrow morning from 8-9 if that works. computer #20130035 Thank you, Cori	Add Attachment