Service Request Ticket

Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Jul 21, 2015 10:38 AM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101150 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55LPFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:AB:D3

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jul 22, 2015 03:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jul 22, 2015 03:54 PM	Deliver the machine upon completion.	Add Attachment
Dyl Karbia	Jul 21, 2015 04:55 PM	Completed imaging the machine. Just need to be deliver.	Add Attachment
Zach Myers	Jul 21, 2015 03:18 PM	The computer is right by Dyl's desk	Add Attachment
Zach Myers	Jul 21, 2015 03:15 PM	It's set up	Add Attachment
Dyl Karbia	Jul 21, 2015 10:42 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ryan Ripp	Jul 21, 2015 10:38 AM	Kathy just moved a computer from one room to another, and realized that it was still operating on Windows XP. She would like someone to head over and upgrade it for her. She said to contact her at (88421) in order to be let into the room where the computer is currently located.	Add Attachment