Delivery/setup complete.

This is an email:

David:

We have your new Dell laptop configured and ready
to deliver and setup.  Please reply to this email
at your earliest convenience and let me know some
times the next day or so when you can be available
for me to come with the new laptop.

We ask that you ensure that all data files be
copied to your networked H: drive or to another
location external to your laptop, as I will need
to collect your old machine to bring back to UCS.
 I can provide initial guidance for copying your
files, if necessary.

Thanks,

-Dale

Status changed from (1) Pending to (6) Ready to Deliver

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Please join to AD and ready to Deploy.

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Task reassigned to Ranjit Kayastha.

NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and 
delivered to David Murphy in MA 213. The WOU # of the new laptop 
is 20140705 and the old laptop is 20111082. The new equipment is 
on the shelf across from the restroom in ITC 009.

emailed this morning to ask if he had made a
decision yet.  I will update this task as soon as
I have his answer

This is an email:

David:

You can contact Tricia Flaherty (flathert@wou.edu)
and mention Service Request # 57631.  In this
service request, I described the symptoms your
current laptop is exhibiting, and the need for a
replacement.

-Dale

On 7/30/2015 8:38 AM, David Murphy wrote:
> Hi Dale,
> I'm just emailing to see if you have heard
anything about that replacement computer you were
looking into for me.
> Just as a reminder, I'm still experiencing the
same symptoms...I can get my computer to
temporarily connect to the internet via the campus
wifi system and via my wireless system at home,
but only for the first 15-30 minutes or so after I
turn it on.  After that, my internet speed slows
down to a crawl and then ends altogether, forcing
me to restart for another 30 minutes or so of
internet access.   It is bad enough having to
restart my computer over and over and over, but
the biggest inconvenience is that I never know
exactly when my internet connection is going to
fail...which means that I'm routinely losing my
connection while I'm in the middle of what I'm
working on.
> I know I explained these symptoms to you in
person, but I thought it might be helpful if I put
something in writing.
> Anyway, please let me know when and if you hear
anything about the new computer request you
submitted on my behalf.
> Thanks for your help with this!
> David

David is recently experiencing issues with
wireless when he is home.  After about one hour of
use, errors will appear (unable to view emails,
web pages, etc.).  Rebooting seems to fix things
for about an hour.  Rather than troubleshoot this,
and the possibility of hardware issues (wireless
NIC, etc.), should we just replace the laptop? 
This laptop is out of warranty.  He would prefer a
Dell laptop if we replace this machine.