Service Request Ticket - # 57634

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 21, 2015 12:58 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130044[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B008185 Location PDR

Model ColorQube 8870 Hostname hlref1.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.43 Metered Code: 5279 RMA:(8870) XFL134161(5/31/16) Meter Code:9394 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:6C:32:FA

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public
Entered by Date Memo
Zach Myers Aug 11, 2015 01:52 PM 
Status changed from (1) Pending to (5) Completed
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Zach Myers Aug 11, 2015 01:52 PM 
Turned it back on and after cleaning itself and 
printing backed up pages, it worked fine.
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Zach Myers Aug 11, 2015 01:13 PM 
Task reassigned to Zach Myers.
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Katie Halvorson Aug 11, 2015 10:57 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Aug 11, 2015 10:57 AM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Aug 11, 2015 10:57 AM 
The printer has not been turned on and the out of
order sign has still been posted for the printer.
 He would like someone to come over and take a
look at it again to make sure.
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Zach Myers Jul 21, 2015 01:32 PM 
Status changed from (1) Pending to (5) Completed
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Zach Myers Jul 21, 2015 01:32 PM 
Ranjit and I went over and turned the printer on, 
it printed fine with no issues after that.
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Zach Myers Jul 21, 2015 01:03 PM 
Task reassigned to Zach Myers.
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Ryan Ripp Jul 21, 2015 12:58 PM 
Chris is having an issue with the tray in this 
printer over in the library that has supposedly 
been fixed by Mo already. However, the issue 
persists, and John would like one of the techs 
to head over and try to troubleshoot the issue 
further, as well as get different error codes 
if possible.
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