Service Request Ticket - # 57635

Service Request Information

CONTACT Name Kuletz, Elayne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 21, 2015 01:51 PM
Department College of Education Phone 88471
Location Email kuletze@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140326[Edit Inv] (opens in a new window) Bldg/Room ITC 205C
Service Tag Description Apple iMac 27-inch #Z0PF
Serial No. SD25NH0F2F8J9 Location Ben Hays to replace W#20101414

CPU Intel Core i5(3.2GHz, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0095622, TRANSFER from W#20101414 Adobe Design&WebPrem MAC CS6 P0086167 install temp as CS5.5, Filemaker Pro 11 from P0082550(transferred from W#20070162 6-2012), Adobe Captivate 6 for MAC from P0086611, Telestream ScreenFlow 4.0.5 from VISA2013003771

Wired NIC 88:63:DF:AC:81:A3


Wireless NIC 0C:4D:E9:BD:94:B6


Bluetooth NIC 88:63:DF:AC:81:A4

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public
Entered by Date Memo
Zach Myers Jul 21, 2015 02:30 PM 
Status changed from (1) Pending to (5) Completed
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Zach Myers Jul 21, 2015 02:30 PM 
The right version was installed so I had her 
switch to firefox, which worked.
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Zach Myers Jul 21, 2015 02:07 PM 
Task reassigned to Zach Myers.
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Ryan Ripp Jul 21, 2015 01:51 PM 
Elayne is unable to access Banner due to an 
outdated Java platform.
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