Service Request Ticket - # 57636

Service Request Ticket - # 57636

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Service Request Information

CONTACT	Name	Morgan, Shelby	Date	Jul 21, 2015 02:03 PM
	Department	The Research Institute	Phone	88754
	Location		Email	morgans@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101291 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	2B01JQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007, Adobe Acrobat Pro 10 WIN from P0083671; *TRANSFERRED TO W#20140282 for Debbie Kenyon Adobe Fireworks CS5 WIN from P0083671, Corel Draw Graphics Suite X5 from VISA2011002803; Adobe Acrobat XI Pro(v.11) from P0093209; , Adobe InDesign CS6 (v.8) License from P0093384* Adobe Acrobat Pro(DC is latest version) from XXXX2014004507(subscription);
	Wired NIC	78:2B:CB:A1:23:43

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Aug 07, 2015 05:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Aug 07, 2015 05:02 PM	I took care of this and it is installed and serialized	Add Attachment
Tricia Flaherty	Aug 06, 2015 11:33 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Aug 06, 2015 11:33 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Aug 06, 2015 11:33 AM	I will be going to TODD 202 at 2pm on August 6th to run the serialization file for Acrobat DC since the package install is not working... I have not had time to update a better solution to the T:Drive but hope to get that in place by end of August.	Add Attachment
Dale Goodell	Aug 03, 2015 10:16 AM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Dale Goodell	Jul 31, 2015 03:21 PM	Shelby: I wanted to give you a status report on the installation issues with Adobe Acrobat. Tricia, here at UCS, is working on a solution to the problems with the installer; it sounds like there are known issues with this process. I'm not sure yet when I'll be back to resolve this for your setup, but when I know more I'll communicate with you. -Dale	Add Attachment
Tricia Flaherty	Jul 29, 2015 05:48 PM	Dale I have done some research on this and have found a problem with the WIndows package building of Acrobat installers I will be looking into an alternative method for this in the next few days.	Add Attachment
Dale Goodell	Jul 23, 2015 04:16 PM	The installer stops at "please wait while windows configures..." on the user's machine. Everything seems very slow. As a test on my machine, the installer also stops at this point. I now have "Adobe Creative Cloud" as an installed application. When running Creative Cloud, I'm prompted for an Adobe ID or my email/password. My email and password don't work. The Acrobat application does not appear to be installed.	Add Attachment
Dale Goodell	Jul 22, 2015 10:34 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Dale Goodell	Jul 22, 2015 08:12 AM	Called; left VM.	Add Attachment
Dale Goodell	Jul 22, 2015 08:05 AM	Task reassigned to Dale Goodell.	Add Attachment
Zach Myers	Jul 21, 2015 03:35 PM	Left VM	Add Attachment
Tricia Flaherty	Jul 21, 2015 02:03 PM	This is a serialized desktop install of the latest version of Acrobat that is now on subscription. Contact is Shelby Morgan. To install copy this folder to local machine: T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN and then run setup file under the AdobeAcrobatProDC_WIN\Build folder **Remember to delete the installer folder when done. This will install and serialize Adobe Acrobat Pro DC version for all users on this station. They are licensed for only 1 station install.	Add Attachment